General Chat

I’m getting a little frustrated that my subscription issue isn’t resolved yet. I was told that the problem was determined by your customer service team and I gave authorization for the resolution last Thursday but nothing has occurred since then. Any help would be greatly appreciated!!! Gramon Gunn 

Ive noticed when my Android phone gets to be about 2 years old or almost paid off Strava will stop tracking my rides and I have to restart the ride.  I notice that it happens when I take a photo it seems to stop my strava.  I usually have to hit stop and resume ride to make sure im connected. The weird thing is its happened to me and my wife with all of our phones that we have had since using Strava   We have Verizon and reception is good.  As soon as we get new phones Strava works perfect.  Any thoughts on why this happens other than a possible scam by cell phone.  

I participated in the Valencia Marathon. Somehow, a commercial challenge from Nike got added to my Strava account. I don't want this commercial junk. I don't see any way to remove this challenge. Does anyone know how I can remove it?

I have a Strava Premium subscription, but I still can’t see my Year in Sport.What is causing this?

Hihas anyone had this issue?my account has reverted to ‘free’ midway through a years subscription without any input from me. I contacted Strava support who suggested I had a duplicate account which is not the case. I cannot prove that my account is paid for other than a screenshot of my subscription on my phone. I don’t have my original email as this was deleted. This is extremely frustrating!

It's pretty shitty that I spend my year gathering data with Strava....5 years now actually, I can cannot access some sort of data for "Year In Review". Not a good business model and I think it will show in users leaving the app long term. One of many cheap things Stands is doing. 😢

The athlete intelligence feature has disappeared from my app. Is there anyway I can get this back, other than contacting support?  

Dear All,Do everyone have the same problem as my group challenge? for this week, my team started running since Monday but the result in the list still 0. do anyone know what is the problem?

Hallo tim dukungan strava, saya ingin minta refund  untuk langganan sebesar 549.000 karna saya tidak pernah mengunakan dan tidak sadar sedang berlangganan,saya mohon bantuan, terima kasih.saya tidak pernah coba dan tidak sadar telah berlangganan kemukinan besar saya prnah mengaktifkan uji coba gratis tanpa memahami bawah saya dikenakan biaya saya mohon pertimbangan untuk kembalikan dan karna saya sama sekali belum mengunakan layanan ini🥺🙏🙏🙏 Semoga pesan ini sampai kepada Anda dengan baik. Saya menulis surat ini untuk menindaklanjuti permintaan pengembalian dana saya sebelumnya, yang saya ajukan pada 6 Desember 2025,Sayangnya, saya belum menerima tanggapan atau bantuan apa pun terkait masalah saya. Saya ingin menyampaikan kekhawatiran saya karena biaya berlangganan dipotong dari akun DANA saya tanpa pemberitahuan sebelumnya. Proses penagihannya cepat, tetapi saya belum menerima respons secepat itu terkait permintaan pengembalian dana saya. Masalah ini cuku

Hola, a alguien más le pasa que la distancia con la aplicación nativa no coincide con Strava. En mi caso el Samsung wacht7 me dice que he corrido 6 km y en Strava me sale 5.80 km. Algún detalle en la aplicación o algo que sepan 

PAINFULLY SLOW on Mac — but only recently.I’ve been a paid subscriber for years and have never experienced this issue until yesterday. My Mac is also asking me to “Use the STRAVA app” in the search bar, and I’m getting an ad-blocker warning even though I’m using the paid version.I’ve cleared the cache, cleared my browsing history, restarted my computer, and logged out and back in to Strava — and the problem is still happening. It works totally fine on my phone/mobile app.This also seemed to coincide with a pop-up warning that I’ve opted out of allowing Strava to share my data/personal info. Coincidence?

Hi po how to request a refund from strava? I was billed for 1 year subscription but i don't have the app po and that money was deducted from my account on gcash na dapat pang tuition ko po.

For a week or so now the map that is displayed when opening an activity defaults to the middle of Africa. Likely the equator  at Null Island rather than defaulting to the activity area /  showing the activity on the map. I’m a strava user of many years so am used to Strava’s quirks from time to time, but this seems to persist and I am not sure anyone else is having the same issue. It only seems to be an issue on desktop / website. I cant see anything awry in settings Etc and think s like OS maps and Google seem to default to my rough area as usual. But again this is an issue when viewing saved activities not when recording new ones, so usually it doesnt matter where I am, it defaults to the area of the activity. I.e. When I am at home in North West England and view an activity in France the map opens showing the part of France relating to the activity 

Hi, can u help me, my account strave not same then my activity, and then showing on group 7km but my activities 33 km, please case my problem

Dear Strava Team, I kindly request the addition of Dragon Boat / Dragonboat as an activity type or water sports category in the Strava app. This will help paddlers accurately track their training and reflect the sport’s growing community. Thank you for considering this request.

Bonjour à tous,Dans le cadre de mes missions liées aux activités de pleine nature, je souhaite mettre en valeur les cinq cols présents sur notre territoire.L’objectif serait de créer un challenge invitant les cyclistes à gravir ces cinq cols afin d’obtenir une récompense.N’étant pas utilisateur de Strava, je me demande si une telle démarche est réalisable via cette plateforme. Si oui, pourriez-vous m’indiquer la procédure à suivre ou les outils nécessaires ?Je vous remercie d’avance pour votre aide et le temps que vous pourrez m’accorder.Un grand merci,Anthony 

I recorded an outdoor run activity in the zepp app. Everything was recorded correctly including map/route data. The app is linked with strava. Looking at the activity in strava however does not show map data in the run activity. What can I do to resolve this?

You should add some subcategories to the Nordic Ski activity type.There should be Classic, and Skating (or Free Technique).Also, if you wanted to be really in touch with the sport, Double-Poling could be another subcategory because that is an option in classic races or workouts given a sufficiently conditioned upper body. Waxing for glide only, with no kick wax, and double poling the entire distance can be a very competitive strategy given the right conditions.

Good morning.My fenix 7S has stopped recording golf rounds. My last round recorded was Friday 9th May,  and I have played 2 rounds since then. Garmin golf is recording the round, but not with the same amount of data for the round, no shot recording now, which was automatic, and club selection. Checked setting and all still set to record.Further to this the garmin app has stopped recording the distance walked during a round. Not sure if I've had a software update at that time which has caused this.Anyone else getting these issues?

My app won't open, get mesaage on android saying has bug. Have tried clearing cache, restarting, uninstalling app and reinstalling but not worked. App not been oppening past half a day Thanks

There are lots of sport types that have been marked as “NOT CURRENTLY PLANNED” under Ideas:Activities: Link Sport Type: LinkThese have thousands of votes and I believe some of these are low hanging fruits. Not talking about exotic sports like diving chess or ulak tartysh, but rather something very popular across the globe, like volleyball,

After my iPhone was updated to 26.1, Strava on my Apple Watch no longer recognizes pickleball activity when I set it up to start recording. When I swipe it to”finish”, it states that it didn’t detect any movement. This has happened a number of times. I have shut down and restarted the phone to no avail. Is anyone else having this problem? Should I delete and reinstall the Strava app?

Last month I was able to manually update my FTP but I tried yesterday and today and am unable to update. Every time I try it pulls up the subscribe page. Are free accounts now no longer able to manually update FTP, or is there a different path to do now? I tried both on my phone in the App and on the Website.

In the Strava mobile app, when an activity description contains a link (URL) and is longer than the space shown in the activity view, the description is truncated — and the “...see more” (or “show more”) option no longer appears. As a result, the full text cannot be viewed in the app.Previously, it was possible to expand long descriptions using the “see more” link. This behavior has changed recently (oct 2nd it still worked). The issue only affects the mobile app; on the web version, long descriptions (including those with links) can still be fully expanded.So you messed up something with links in description in the last 4-5 weeks or did this on purpose?

Normally, the followers who had enabled notifications for me were displayed at the top of the list. As of today, I no longer see them. Does anyone else have the same problem?