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  • 564 Topics
  • 1,817 Replies
564 Topics
Lola
Community Manager
LolaCommunity Manager
posted in General Chat
Leave Your Community Hub Feedback Here!

Hello everyone! This is a designated thread where you can share your feedback about the Community Hub itself (features, usability, experience). When posting your feedback in this thread, we encourage you to follow some best practices outlined below. By following these guidelines, we are ensuring that collected feedback is relevant, actionable, and will serve towards improvements of the Community. How Should I Provide the Feedback? Post your feedback with as much information as possible. Check out our Community Guide to Posting as a starting point. The more information you can share, the more actionable and clear your feedback is. We recommend your feedback should follow the below format: Title = Feedback on [Community Area/Component] Feedback Body = Use clear and consistent language. Describe the issue or the roadblock you are seeing. Share the goal or desired state of the Community that feedback would help achieve. Attachments/Examples = Please share screenshots and page links and as

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Lola
Community Manager
2 hours ago
J
Jeff12Hub Rookie
asked in General Chat
Unable to add links/URLS to posts /URLs stripped out in comments

What happened with URLs? Looks like URLs are being automatically removed from posts, so it's being a little bit more complicated to share for example Strava Challenges from clubs with friends.

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J
18 hours ago
D
danf879Hub Rookie
asked in General Chat
New route builder is broken

It seems Strava has switched the route builder to a new version.  I believe they have been testing this for awhile, as I've seen it here and there, but it seems over the last few days they've moved over to using it when you click the Create New Route button on the My Routes page.There's some major problems when it comes to creating and editing waypoints, specifically around how it handles when you have an existing route but want to add a waypoint in the middle.  In the old system you could move your mouse along the line, and then click and drag the line to move it.  It'd intelligently add a waypoint in between existing ones.  But in the new system this rarely works properly.  I've seen some real strange things just playing with it, including invisible points in the middle of nowhere -- if you move the mouse along the elevation chart at the bottom, it'll float between these without actually following the line.   It's incredibly frustrating.  I hop

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D
24 days ago
T
tlemHub Rookie
posted in General Chat
The removal of URLs/links – questions I expect Strava to answer

I'm sorry but the "solution" that was posted in the other thread about this issue is not a solution. A solution would be something that brings our activities, posts, comments, etc to the exact same state they were before you removed the URLs.You didn't even answer the big open questions we have regarding what happened. I would like Strava to urgently answer the following questions:(1) Are you filtering URLs merely in the user interface and in the API – or have you actually modified the content stored in your database?(2) If it is the latter case, how are we going to recover our data? What kind of backups do you have? Are you going to restore all the URLs and other removed content from the backups once this "ongoing situation" is over? Can we at least download an intact version of our data for our own use?(3) Why there was zero communication about what is going to happen beforehand? It's clear now that you removed the URLs on purpose. The removal wouldn't have been okay even if you gave

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T
1 month ago
D
Daz1925Hub Rookie
posted in General Chat
Live Segments failing and CONSOLIDATED SEGMENT

Hi All,I have been a paying member to Strava for many years. Over this time I have used numerous Garmin devices to record and upload rides. So I can usually figure out issues with the help of forums and YouTube videos.The last few years I have been using “Live Segments” on a trail I've ridden for probably close to a decade. Initially I was having issues with the live segment ending prematurely so I created my own segment for a lap of the trail. This solved the issue but recently I noticed I was having the same issue once more, initially I put it down to bad GPS data on that ride as the tracking wasn't great. I few rides later it still hadn't improved.It was only by chance that I noticed my starred segment had been renamed with "CONSOLIDATED SEGMENT" at the start. I could no longer find it in the segment list even under hidden segments. A different segment had been starred and synced to my Garmin device which looked almost the same but fails to track with the trail. This looks like the

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D
1 month ago
Scout
Community Manager
ScoutCommunity Manager
posted in General Chat
What to Expect as FATMAP Transitions to Strava

Hello Community Members,  We are here to let you know what to expect as FATMAP transitions to Strava. FATMAP and Strava joined forces in January 2023 to make outdoor experiences more accessible. Over the next several months, FATMAP's 3D maps and other features will be built into Strava to create the world’s best platform for planning, navigating, and sharing outdoor adventures with the largest global community of active people.As we move towards this joint mission, we will retire the FATMAP app and website on October 1, 2024. Until then, you’ll be able to use all the FATMAP features you currently enjoy. After October 1, several FATMAP features will be available in Strava, and the FATMAP app and website will no longer be available. FATMAP users who wish to transfer their routes or receive copies of their adventures, routes, waypoints, photos, and guidebooks should follow the steps outlined here by October 1st. We know you may have questions about this, please read below a

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Scout
Community Manager
1 month ago
BCD_110
BCD_110Hub Rookie
asked in General Chat
Missing Activity Feed on Desktop

My Activity Feed on the Dashboard is missing on the desktop. It's there on the mobile app but not on the desktop.

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BCD_110
1 month ago
D
DTameHub Starter
asked in General Chat
Club stats not showing all activity

Hi, a couple of my runs are not showing in my club stats but are showing in my overall weekly stats for last week. I know which ones that aren’t showing and my settings on them are no different to before (as far as I can see) Visibility is not hidden from clubs. Any idea how I get it to sync back up? I have logged out of both app and website versions  

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1 month ago
Lola
Community Manager
LolaCommunity Manager
posted in General Chat
[Announcement] Upcoming Forum Upgrade – New Experience Launching Soon! 🚀

Update: The timeline for read-only mode has been updated. You can learn more about this adjusted timeline here.   Hello Hub Members,  We’re excited to announce that on October 28th, we’ll be launching a new forum interface! Here’s what you need to know about the upcoming changes:  ---Important Dates Read-Only Mode: Starting now, the forum will be in read-only mode. You’ll still be able to browse content, but posting and interactions will be paused. Forum Unavailable: In late October, the forum will be temporarily unavailable as we complete the upgrades to our new experience. Date TBD (estimated October 24) and will be updated here. Re-Login Required: Once the new experience goes live, you’ll need to log in again, using your Strava credentials like usual, to access your account. Your account details will remain the same. What’s Staying the Same All Content Remains: All of your posts, threads, and activity will remain in place. Your User Details Stay Intact: Your accoun

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Lola
Community Manager
1 month ago
S
Sock-monkey74Hub Starter
asked in General Chat
Tagged Runs

So my friend cannot currently take her phone on a run so she asked me to tag her when we run together.  When uploaded her run starts are always slightly different, it’s not much but I just don’t understand why?And it is slightly annoying that Strava records her as running slightly further and slightly faster when she’s tagged on my run!Any thoughts?

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S
1 month ago
P
PrejerebaHub Starter
asked in General Chat
Help me With tickets

Hi,I need a refund please. I'm from Brazil, and there is none Strava support here. They dont respond my tickets, emails. On app, web, nothing.They made a mistake, I made an 30 free days trial. And forgot to cancel my signature. No problem. The issue is that they made an 1 year signature. If they charge 1 month. Ok. But not 1 year signature.This is wrong, need help.Tickets:#3059138#3057930

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P
1 month ago
M
mbraniganHub Starter
asked in General Chat
Suppprt Ticket not addressed

Can someone please respond to my support ticket. 

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M
1 month ago
hereandthere
hereandthereHub Rookie
posted in General Chat
My gripes with Strava Maps

Let me start by saying thank you for Strava Maps and all features which comes with it. I want to list down a few issues I always face with this feature:1. When I try to access "my saved routes" on my phone, it is a multi-step process i.e. go to my profile (you)  -> Then on my icon (on top right) -> Click on "Routes" -> Click on the route I saved. When I am on a new trail (very often there's weak cell phone connection) and to load these four different pages is extremely frustrating. -- Surely there can be an easier way to access this feature.2. Please please save the preference in Map Settings i.e. whether or not I want to see gloabal heatmap / My Heatmap / Point of Interest.3. When Map is accessed via phone app, it shows random routes suggestion by default, again please save preference, so I don't have to do this multi-step process or opening a map then selecting maps only - every time.  - All the above 3 points are especially frustrating when you are in a new trail

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hereandthere
1 month ago
Scout
Community Manager
ScoutCommunity Manager
posted in General Chat
Welcome to the Community - October 2024 Edition

October is here! The season of spring has arrived in parts of the Southern Hemisphere and autumn in parts of the Northern Hemisphere.  For those who are new to the Community Hub - Welcome, thank you for stopping by! This space is for all our users to share ideas, discuss features and learn from each other. You can check out this post for a quick guide on getting started. To those of you who have joined over the past 2+ years, thank you for all your contributions to the Hub; it is greatly appreciated.  If you're into watching sports, there's a lot to keep up with this month. October marks the time of the year in which 4 major North American professional sports leagues have scheduled games throughout the month. Wondering which sports leagues? The four are: The National Basketball Association (NBA), The National Hockey League (NHL), National Football League (NFL) and Major League Baseball (MLB).  If you’re into challenges, Strava has a number of challenges you can join this

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Scout
Community Manager
1 month ago
T
twowraHub Rookie
asked in General Chat
How do I transfer the ownership of a club

We got a club for our local traininggroup. The creator of the strava club has moved and we could like to transfer the "ownership" of the strava club to an active member. How we do that with the risk of deleting the club? Thanks for your help.

04
T
1 month ago
G
ganginwoodHub Starter
asked in General Chat
Download map from Strava onto Phone

I'd like to download a large area onto my phone with my heatmaps so I can access this from the trail when I have no service.  I can do this on Trailforks but it does not show my "private" routes. Is there a way to download the  Strava map locally to my phone and still have access to trails/routes that I recorded when I open the app and not "in service"?  Again, the trails that I want to access on the map would be private not public.Thanks in advance 

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G
1 month ago
S
Simon_KHub Starter
asked in General Chat
For German Speaking Members :Besseres Bike-Fitting für alle – Mach mit bei unserer kurzen Umfrage!

Hallo zusammen,wir sind drei Studenten aus Leipzig mit einem sportwissenschaftlichen Hintergrund und arbeiten an einer innovativen Online Bike Fitting Lösung. Unsere Mission: vielen Menschen, insbesondere Rennradfahrern, zu einem perfekten Bike-Fit zu verhelfen, um Schmerzen und Schäden zu vermeiden.Hilf uns, den Fahrradmarkt besser zu verstehen und nimm an unserer kurzen Umfrage teil. Deine Erfahrungen sind wertvoll für uns!Vielen Dank für deine Unterstützung!https://forms.gle/Lhnr51sjvRypHTQ28 

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S
1 month ago
E
ericsuwarnoHub Starter
asked in General Chat
Zepp sync to Strava didn’t include step count

Hi, I’m using Amazfit Active Edge for recording my workout activity and sync it via Zepp to Strava. The problem is that by each time of sync, the step count data is not being synced. Currently I solved it by uploading the exported data from Zepp, but is there something I can do, for it to be able to be synced on the go along with another statistics?

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1 month ago
D
DarrenRHub Starter
asked in General Chat
How can i get a trial for premium

Hi, I was a premium member a few years back but after covid i didnt rejoin. Is there a way to try for a month the premium version before i part with £55?

01
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1 month ago
L
leopajulasHub Starter
asked in General Chat
Payment Refund

Hello, may I please receive an update regarding my request for a refund? I really had no plan to continue the subscription after the free trial ended since I only subscribed in the first place to try the app while jogging. I think I just used it once but I have no recorded activity whatsoever. I forgot to cancel the subscription before the free trial ended. The money used was supposed to be my allowance for school, so I apologize if I am about to cause an inconvenience on your end; I hope you can oblige my request for a refund. Thank you.

13
L
1 month ago
E
Egle1Hub Rookie
asked in General Chat
Payment

Please help me!I was using my free trial and after not using app I deleted my account but Strava still charged me 49,99 euro.!please help me back my money, because I can even use this app

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1 month ago
Scout
Community Manager
ScoutCommunity Manager
posted in General Chat
Changes to Strava Group Challenges

Hello Community Members,  We want to update you on an upcoming change to the Group Challenge feature. Currently, Group Challenges can be created by subscribers and athletes with a free trial subscription. All other athletes will get three free challenges to create or join a group challenge. Once a free challenge has been used, it can not be reclaimed by deleting or leaving the challenge. You can find out more about Group Challenges here.  What you need to know: Starting in August 2024, only Strava subscribers or users with a free trial will be able to create and/or join a group challenge.What if a challenge was created before the change? Existing challenges and challenges created before the update will remain active until their finish date. If a user joins a challenge before this update, they will still be able to participate, and the challenge will continue until the end date.If you have any additional questions or feedback regarding this update, please let us know. We kindl

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Scout
Community Manager
1 month ago
J
jerker74Hub Rookie
asked in General Chat
New UI when import from Garmin

Has someone else experienced a new UI when importing an exercise from Garmin devices, via Garmin connect? Or when I want to edit an exercise?To me it's a total mess now. I can't find the info I want to change. And the keyboard doesn't appear as it used to when I want to edit the text. I have to click around and pretend to edit other fields to get the keyboard visible. It feels like I have to click ten times more now than before.Please revert!

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J
1 month ago
S
SiluuHub Rookie
asked in General Chat
Refund ticket no response

Hello. I've submitted a ticket yesterday about refunding my subscription. When will I recieve a response? It says solved but no one has reached out to me about the next steps so it's basically not solved. Here are my ticket numebrs: Strava ticket #3054102 Refund Strava Student SubscriptionStrava ticket #3054103 Refund Student Subscription

13
S
1 month ago
R
RazerkenHub Rookie
asked in General Chat
Moving time and elapsed time choise

I:m having some pronlems last weeks with my activities.For example I had a bike vacaiton last week where I rode 4 days in row, and 2 of those show 'the total elapsed time and 2 show the moving time.I would like to change this so it always shows moving time, as total elapsed time is irrelevant  bike rides imo.Is there already an option wich I cannot find? Thanks you in advance and kind regards

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R
1 month ago

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