+2When I attempt to upgrade to the Strava + Runner subscription I get a 'There was an error saving your changes. Please try again.' error after I click 'Confirm and purchase'.
I have tried in different browsers (so eliminating cache/cookies) and do not have an active Runna subscription (I deleted a one-week trial last week) or account (deleted the Runna account altogether today).
Logged with Strave support Request #3777166
Best answer by Sean_McAndrew
Thanks
I only raised it on here to see if other Strava users had experienced similar and could give a steer on a solution.
The cause was apparetnly with the payment method that was in place for my Strava subscription (should anyone else have the same issue). I couldn’t actually find an issue with the PayPal setup as the card behind it was my regular debit card.
To resolve, I just changed the payment method to be the debit card directly, removing PayPal, and the transaction for the upgrade went through.
Regards,
Sean
+29Hi
+2Thanks
I only raised it on here to see if other Strava users had experienced similar and could give a steer on a solution.
The cause was apparetnly with the payment method that was in place for my Strava subscription (should anyone else have the same issue). I couldn’t actually find an issue with the PayPal setup as the card behind it was my regular debit card.
To resolve, I just changed the payment method to be the debit card directly, removing PayPal, and the transaction for the upgrade went through.
Regards,
Sean
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