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Question

why can't I reply to people who comment on my activity and who I'm following?

  • September 3, 2025
  • 7 replies
  • 299 views

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If someone I'm following comments on a recorded/saved activity I used to be able to use the @ to bring up their name and reply to them directly. Now they just don't appear. Other people appear but not the ones I want. I use an Android/Google phone. This has only just started happening in the last week or so.

7 replies

Jana_S
Superuser
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  • Superuser
  • September 3, 2025

Hi ​@MelVC, it sounds like a bug - just a few days ago my colleague was wondering why he couldn't tag me in the comments, only to find out that he could from a web browser, i.e. a bug in the Android app. 

I’ll ask the moderators from Strava if they could bring this up with the developers...


Bryant
Community Manager
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  • Community Manager
  • September 3, 2025

Hey ​@MelVC & ​@Jana_S,

Thank you for bringing this to our attention.
I’ll bring this to my team and return with more news once I receive an update.


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  • Author
  • Hub Rookie
  • September 13, 2025

Hey KBryant24 - any news?


Bryant
Community Manager
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  • Community Manager
  • September 17, 2025

Hey ​@MelVC,

Can you confirm if you’re experiencing this issue on web as well? Or only just on the mobile app.


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  • Author
  • Hub Rookie
  • September 18, 2025

Hi, it seems to be fine on the web browser but not on my phone which is where I use it mostly. Thanks.


Bryant
Community Manager
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  • Community Manager
  • September 18, 2025

Hey ​@MelVC,

Thank you for confirming.

I’m going to escalate this post into a support ticket so we can gather additional details around your issue.


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  • Hub Starter
  • October 25, 2025

@Bryant I’m having a similar problem the last couple of days where if I want to tag someone in an activity and type in the @ symbol, no contacts come up to select even if I enter the first letters of a name. Happens only in the Android app (I have a Google Pixel phone), but works on the website (not very convenient). I have the most recent version of the app v434.12 which updated 10/20/25. So the bug wasn’t fixed with this update. Any idea what is the status of a fix?