General Chat

since the App upgrade, the key data (time, speed, HR, distance) is all minimised at the bottom of the screen and maximises the map/route, which makes i impossible to view while running. there must be a setting i need to change -  any suggestions otherwise I’ll have to switch to a different app as i run to pace and HR -  if i cant see it it’s of no value. thanks

I do runs and trail runs.When I do trail running, I am able to download my activities. But when I do runs (on a track) and I record it on Strava, I am not able to download my activity. And when I want to share it, it’s shared as links not the picture. Also, I noticed that when I record trail runs, my route is orange but it’s black on track runs. How do I fix that?Track RunTrail Run 

Hi,Could you please restore the route planning functionality? Currently, I get a message saying Mapbox is not supported when trying to plan a route on my MacBook. This has worked really well and has become a core part of my training prep. It feels like you made an ‘upgrade’ but the maps aren’t compatible. If I try to open a Mac, I can see the profile but the map just times out. If I try to make a route I get the message where the map should be.This has been going on for days now. Please fix it!ThanksSteve

Earlier, when I clicked on "Share", I used to see multiple options — one with only stats, one with map and stats, etc. But now I can see only one option, which is the transparent one.I have made the activity visible to everyone and removed all privacy restrictions, but it still shows only one sharing option.

Hello mates All is clear in title ...I can’t write and answer my mates for 10 hours and it s not the first time i meet that issue. Have you got a suggestion to solve that Thx all

Esqueci a senha da conta e perdi o acesso ao EMAIL…. como faço pra trocar a senha ou o email nesse caso?

Until a few days ago, I have had no issues with this, but now, it seems that no activity will let me share my flyovers with Instagram stories. It will share everywhere else, but when I click to share to stories, it gives me the circle of death. I tried uninstalling and re-installing my Strava, but no luck. Any ideas? 

Is there a way I can have all my Zwift rides uploaded to my Strava but not be published? I want to continue having my real world rides published but not Zwift. Obviously I can quickly choose to make it “Only Me” to see afterwards but I would rather not have to do that every time.One thought I had was making all work outs private until I hit “Everyone” for viewing but I don’t want all my previous real world rides to be hidden. Any help would be great. Thank you!

I have a Stryd power pod and use it for all my runs.   Strava used to show my average power but several weeks ago it replaced power with calories.  How can I get my power numbers back?

Hello , I no longer have access to the Athlete Intelligence , would you please re-instate it to my account . Thanks, Leah  

BonjourSur mes segments velo je vois bien mes temps record avec médaille.Mais pas pour la course à pied ? Quelle pourrais être le soucis ?Merci d'avance. 

My workout app on my watch records the workout and used to feed the data into Strava. Previous activities have loaded without any issues, but lately its not updating or updates a day later.  I have logged out, reset my phone, confirmed the pairing on my watch but nothing works.  Please assist

Hello everyone, my display has changed overnight. Instead of calories, it now shows carbon dioxide saved. How can I change this back?

Your activity will not have heart rate dataLooks like you still need to allow Strava to process heart rate data. Please do this in the Data Permissions section of Strava settings before you upload your next activity.how to fix it is from coros pace 3 to strava

Would anyone do lawn mowing as a Strava activity. I’m sure there would be some great map patterns that would show up as a result 

I have tried to report and resolve a flag on my 50k run Sep. 28 and no one has gotten back to me. I tried submitting a follow up ticket and they keep getting marked as resolved. I also deleted the activity and reuploaded it but it’s still flagged and doesn’t give me the option to remove it. Can someone please just remove it? Why is customer service so abysmal for Strava?

I would like to suggest a “Delete All Text” button in the automatic form after an activity.The main reason here is to customize the activity since now I have to manually delete all the automatic text. My suggestion is to add a “Delete Text” button (like in the screenshot in blue) to facilitate this. Thank you for considering this! 

What on earth has happened to route planner. Used to be a great tool. Now almost unusable.  

In the Android app there's an animation when i give kudos. How can I disabled them? They are annoying.

Has anybody here get a successful refund after unauthorized subscription charge? Thanks for the answer! They are very unresponsive. 

I often see on Leader board segments that I'm outside the top 10, but the place on the board says 5th or 6th or similar. Why? I've checked it by "this year" or age or weight or men only etc, and on none of the refined boards am i in 6th.  

Hi Strava,I just wanted to let you know that I've discovered a bug/error in the Strava app.All my activities show "Athlete Intelligence." A short summary of my walk/hike/bike ride performance.Now, for my last bike ride, it says I broke my personal bests in two segments. Looking at all the segments of that ride, I improved nine segment times, not just two.For other cycling activities, where the AI ​​also displays notifications about the segments of the ride, it says "multiple segments" or "segments such as x and x."So, not every activity clearly shows the number of improved segments. My last activity does, however, and it doesn't match the actual number of segments improved.I just wanted to report this.Regards, Sander(ps. the link to the Of

One of my favorite apps and a key part of my daily life. However, the app stopped working on the Apple Ultra 3 watch.  The activities will initiate the three second rundown to start, but then the watch face is basically blank during the activity. I’m guessing they have a bug with Apple’s newest watch.

How can I connect my huawei band 10 to strava keeps saying error like this.  

For some time I have questioned Strava average speed as incorrect. I have read many comments about the different algorithm used for moving time because my Wahoo shows a quicker average speed. I carry my phone with me albeit not using Strava and have accepted it is as simple as a different algorithm. That was until i left my phone at home. When I synced the ride…. guess what? Strava is slower. I have lost faith in the Strava app / GPS output and it now seems justified.