General Chat

Guys, this has never happened before. Yesterday, on August 26, I went for a run using my Huawei Watch Fit 3. The running data appeared in Huawei Health, but it didn’t sync to Strava, even though it had always worked fine before. Huawei Health is already linked to Strava Huawei Health is up to date Strava is up to date What could be the problem? 

Hi. Can someone explain this for me. On some messages I send I get double red ticks and number. Others I get nothing. Others I get 1 tick. What does no ticks or 1 tick mean please? The person has been online since since message was sent. Have they deleted my message before reading it somehow? Thanks

Hi everyone! help 🙏🏼 I have a problem. Yesterday I rode 225-230km on my bike but then at the end I got on the bus and after riding 5km I remembered that I hadn't turned off the recording. When I saved the recording, it said that I had to cut off the part I rode on the bus, I did so and after saving I had the first 74km of 225-230 left. Does anyone know how to turn it back on?

I signed up for the September 50K for the Canadian cancer society. I can't figure out how to find it.

I have Just completed a 5.06k run and set a new PB of 22:48, I tracked this on my garmin forerunner on a 5k route I run regularly so I know it is the correct distance. I have stopped my strava on my phone and the activity is down as 5.75k with a 5k time of 19:30. I have tried editing the 5k time but it will not save, usually I would just delete the activity in the gps is wrong but it is a 64 second PB so would just like to know if anybody knows a way I can make it right before deleting it?Kind regards.

I kindly request a refund for my subscription because it was auto-renewed without my permission. The amount of ₱1,680.00 is urgently needed for my school tuition, and I hope you can kindly reconsider my case.

I kindly request a refund for my subscription because it was auto-renewed without my permission. The amount of ₱1,680.00 is urgently needed for my school tuition, and I hope you can kindly reconsider my case.

Dear Strava Support Team, I hope this message finds you well. My name is Jiggy Exconde, and I am reaching out regarding a recent automatic charge for a Strava Premium subscription linked to my account (email: jiggyexconde24@gmail.com). The payment was processed without my authorization, and while I understand that subscriptions may renew automatically, I kindly request your assistance in refunding this charge. The funds are urgently needed to cover my school tuition fees, which makes this situation very important to me. 1. As instructed, I am providing the required details to support my request.2. Purchase Method: The subscription was billed through Google Play (via GCash).3. Confirmation of Cancellation: I have successfully canceled my subscription to prevent any further charges. Additional Information:• Strava Account Name: Jiggy Exconde • Email associated with my Strava account:

August 24, 2025 at 10 in te evening, 1,500php was automatically deducted to my Gcash. I noticed it on the morning of Aug 25 and cancelled it immediately. When will I get a refund? 

I don’t know what Strava is attempting to achieve with their maps/routes feature, but currently its horrible and I find it very difficult to follow routes via the app.  Strava has INTENTIONALLY made an app that doesn’t talk to my watch- and wants us to run our apps and watches independently.  When I’m at run club at NIGHT and I’m DOWNTOWN trying to follow a route I did not personally create the last thing I want to do is keep taking my phone out. I also don’t want to memorize a random route.  I WANT my watch to mirror the route to me- I WANT my watch to give me map cues like my google maps do that gives me a small vibration and tells me a turn is coming up.  WHY does my Strava app and my apple watch not run at the same time? WHY would I want to track a run on my watch and my app separately? It is UNSAFE for Strava to allow people to create routes and then make those routes so challenging to follow.  Why is this unsafe? Because taking the wrong turn at night during run club could eas

BUG?I have an annual running distance goal of 1000km. I am a paid subscriber. If I look at my progress, Strava reports that I have done 729.3km on a little widget on the left hand side of the dashboard (via the browser on a laptop)If I total the running kilometers by looking at the Training Log (runs only) then adding each of them up in 2025 totals just 664.7km. A difference of 65km! One possible cause is when my watch sync’s with Strava it adds as a run and I have to later change to a walk - It would seem if this is the case the ‘goals’ should automatically re-calculate. Please fix this bug as now I don’t trust the ‘Goal’ anymore. Thanks,Martin

I did a ride a ride at 8.12 this morning and returned home at 12.30, the ride loaded to Garmin app okay but hasn’t uploaded to Strava.I know there’s been issues overnight and a fix was put in place however the issue seems to have remained.is anyone else still experiencing issues loading up to Strava?

I have just written a blog and had to manually download the pics and data to put in  the blog. Is there a tool that can extract a blob of data including pictures data etc ? Also do we have a trip report area to get ideas on holidays? https://www.pointsbrotherhood.com/7-days-on-two-wheels-a-cyclists-guide-to-bordeaux-and-the-dordogne/#google_vignette

Guten Tag, ich möchte mit drei weiteren Freunden vom kostenlosen Account in den Familien Account wechseln. Die gesammelten Daten, wie Leistung, Kilometer oder Touren wollen wir natürlich nicht verlieren. Bleiben diese erhalten oder was muss man machen? Wäre über Hilfe sehr froh. Lieben Gruß Sascha 

Hello, I’ve reached out to the Strava support team multiple times and submitted several tickets regarding a refund request. Unfortunately, it’s been quite a few days, and I haven’t received any response apart from an automatic bot reply. I’ve also checked my junk folder regularly, but still no updates. I’m really hoping for a prompt resolution to this issue. Your help would be much appreciated. Can someone escalate this one quickly?

Hi, yesterday as usually i went runnig, and opened my strava app. I saw that i am logget out, so i logged in with my email, but my account was empty, no activity history, nothing. Looks like someone came to my account and changed email or something. I still can find this account in community search. Please help me somehow, i dont wanna lose 2 years of my activites.Here is a link to my account: https://www.strava.com/athletes/132955096Here is a link to account that i created yesterday on the same email: https://www.strava.com/athletes/128184712

I found that I cannot share my own ride maps in facebook but I can share others. It is strange.For myself:  For Others:Share others rides It looks the action is incorrect.

Surely there has to be a way for Strava to be able to correct the distance of a run/ride.Parkruns are always 5km, yet my bl00dy Garmin watch always records it as 4.9xkm. Surely the AI’s can recognise this and adjust the distance?Similarly did a ride with my SO, she recorded on her phone and got 18.x km, my bl00dy Garmin watch gave me 16.x. The km markers indicate is was 20km.Time to sort this out.

I am trying to delete cycling routes and it won’t work on either desktop or mobile, there just isn’t the option to ‘delete’. I have Edit or Embed on desktop and Edit a Copy or Driving Directions (random) on the mobile. It sounds like some people have expereinced this before but I can’t find a solution.

Perdi o acesso do e-mail que está vinculado na minha conta. Consigo acessar pelo Google, mas quero atualizar meu e-mail 

Is there anything wrong with route suggestions?I'm living a normal area with many options, yet for 10-11km I only get suggestions of 6-7km.This is ridiculous.Suggestions were much better in the past, but somehow your algorithm changed.

Can anyone tell me how to stop this item from appearing in my feed please. I have the feed set as latest activity and I am not a member of this particular club, see the "join club" button. The post is about hiking which I don't generally  track in Strava, it's cycling or walking (not mountains) so I don't see why I get this item in my feed. Just seems ridiculously infuriating and in the way. What settings do I need to change to remove this item, I have looked for a "mute" option but there doesnt seem to be anything. Any help is appreciated. 

Wasted 10 minutes completing the survey. Tried to enter my name and email address at the end, the fields only allow the letter e and numbers. Folks are complaining about this on reddit too.Everyone makes mistakes, but come on! Someone really should have tested this. Strava should be embarrassed.

I was logged out of my account, logged back into it using what I thought was the same email, but I was logged into a blank account. Anyone have any idea how to get access to my account again?