General Chat

Most of the time i record my traveling  with strava but just today i thought  lets see what did i do and i saw it said that i did 187 kmh how can even it be possible  to make 187kmh with bicycle  and i even have a normal  bicycle  not the expensive  one I thought  Strava was a good app but it seem to have happened  many times in my recordings 

Hello,I would like to bring to your attention that Strava’s new navigation system has become very frustrating to use.Since the latest update, several features that made your tool practical and reliable have disappeared:A large stopwatch now takes up the center of the screen, which is very distracting for navigation.The orange line of my route, which used to remain visible even when the screen turned off, now disappears.Access to the Global Heatmap, which is still enabled in my settings, seems to be gone.When my screen goes into sleep mode and I turn it back on, I lose my route and the overall experience is no longer smooth.I am a Strava subscriber so I can plan and follow my routes, both during my travels and on local rides. Previously, your navigation system was a reliable and reassuring tool I could truly count on. Today, the experience has become difficult and frankly disappointing.I do not know if these changes were intenti

I just don't like the new interface at all. There is too much on the screen and when I try to move the map or zoom in while on a ride, I end up hitting things and screwing it all up I wish it would just be the map and then switch the page to speed and heart rate info. Why have it on both screens? I actually swore out loud on a ride and it's supposed to just be fun..ha.

I rode a few days ago with Strava on my iPhone,my grandson also rode with me using my Garmin.It was a mtb ride,my ride was much shorter than his but when we met up and ended our rides,his got flagged!Asking if it was an eride.Hes 14,had a good ride but not record breaking. When it got uploaded from Garmin to Strava I posted that it was not mine.How do I get it un flagged for him?

I’ve always appreciated the clarity and simplicity of Strava’s map tool, which has been indispensable for both planning my runs and navigating on the trail. However, the recent update has introduced new features that, while intended to enhance our experience, unfortunately clutter the map and compromise its ease of use. The additional information now overlays the map, making it difficult to focus on the essentials, particularly when I'm out on the trails.While I recognize the good intentions behind these updates, the true value of the map tool for me has always been its straightforward, clean presentation, showcasing both global and personal heatmap data without unnecessary distractions. Previously, I could circumvent the issue of multiple route suggestions by switching to the 'Saved' tab, a workaround that's no longer available. Now, the route suggestion feature is omnipresent, detracting from my user experience. I'm not looking for an array of suggested routes each time I c

Has anyone else changed email on an account and it’s now logging you into your old account and not your current account? I’ve submitted a ticket but I haven’t had anything back from Strava so I was seeing if anyone here knows how to resolve this situation. Thanks everyone 

Hello everyone! This is a designated thread where you can share your feedback about the Community Hub itself (features, usability, experience). When posting your feedback in this thread, we encourage you to follow some best practices outlined below. By following these guidelines, we are ensuring that collected feedback is relevant, actionable, and will serve towards improvements of the Community. How Should I Provide the Feedback? Post your feedback with as much information as possible. Check out our Community Guide to Posting as a starting point. The more information you can share, the more actionable and clear your feedback is. We recommend your feedback should follow the below format: Title = Feedback on [Community Area/Component] Feedback Body

I have a questipn regarding average pace while running. I always just see on my phone the pace for the current kilometer, but not for thw whole distance during running. how can i change that ? thanks from austria. markus

Salve, voglio portare la mia utenza a FAMIGLIA con altri 3 membri. Fatta liscrizione mi han dato un link di invito ma strava mi dice che devo aspettare 30 giorni per far scadere il mio abbonamento {di che?} visto che non ho sottoscritto nessun abbonamento? Ho cercado di cancellarmi per poi ri registrarmi ma mi chiede 90 giorni… possibile che non ci sia un modo per usare subito labbonamento family? chi devo contattare per poter risolvere il problema?

Hey fellow Strava users! I'm reaching out because I was recently charged for a subscription I didn't authorize. I've contacted Strava support and GCash, but I'm still waiting for a resolution. I'm hoping to get a refund ASAP. Has anyone else experienced this issue? Any advice on how to get a refund quickly would be greatly appreciated! Thanks in advance for your help!

I love to stay active and enjoy a range of outdoor activities like golf, walking, running, and hiking. However, I've noticed that most of the fitness platforms are more focused on running when it comes to tracking my progress. For example, even though I've covered almost 300km of hiking, the platform only displays my 80km of runs. I'm wondering if there's a way to get a more accurate representation of my overall fitness activities on these platforms. Do you have any suggestions or insights on how to manage this?

Hello,can you help me with my problem please? We have a club of 1 100 members and I can see only members who I follow. Where is the problem please? I’ve read that that I can see all the members up to 5 000 people in the club.  

Bonjour,Je viens d'emménager aux USA depuis l'Europe. Auparavant mes temps dans les segments apparaissaient dans toutes les rubriques mais depuis mon arrivée, j'apparais dans toutes les rubriques sauf la rubrique "aujourd'hui".Pouvez-vous vous m'indiquer comment résoudre la chose Merci

Some of my activities get incorrectly flagged.There is a group bike ride I regularly take part in, and typically, my activity will be flagged. It’s a fastish group ride, but not insanely, just amateur level. And I’m far from the fastest one. I never get any KOM, and actually never get in the top 10 of any segment either. But every time, strava declares that the activity was actually done on an electric bike, and my PRs and segments are invalidated. Other members of this ride also get their rides flagged. When I look at my friends, I’d say about a third of them get the ride flagged initially. Not necessarily the faster riders. Who gets flagged and who doesn’t seem pretty arbitrary. Most people are able to get it validated after all. I was also able to get it revalidated the first time, by confirming that the ride was ride. But now, I’m not able to get it revalidated. It’s pretty frustrating: trying to beat my PR, and improving my positi

Подскажите пожалуйста как отменить подписку и вернуть денежные средства? Случайно купил подписку не на тот аккаунт.Translation: Please tell me how to cancel the subscription and return the money? I accidentally bought a subscription for the wrong account.

Hello community. I hope all good. I’m strugling whith supportteam for months, since May 2025.At that time, Dev Team promoted a feature to have more data, or should I say, more visible data in the photos we publish in social media. Should be a good thing.But data is covering most of the picture. So, sometimes there is a nice landscape, ou the cyclists group and Strava Data, simply cover most of the photo.I suggested them go back the orinal format, Strava logo above and KM, Time and Altimetry below, so the image would be clear in the center. Maybe Strava could keep both formats, old and new, so the user may choose.See, I use data the check and improve my perfromance,

Since the last update, Strava is using a huge amount of my iPhone battery even when running in background mode with the screen off. Has anyone else had the same problem and is there a solution, please?

I’d love one dashboard to show how many miles per week I have logged in runs/walks/hikes. I’m a walker but recently have been getting back to running. My main goal is miles, however I log them.   I have been interested in my min/mile pace for runs, which is why I select run over walk when I do run. Can you create an “all foot” category that combines on-foot mileage?Thank you!!

Hey all! I have had two rides now in the past week where they show that they happened two days before the ride actually happened. The weirdest part is that I show up on the leader for today?! I have seen that maybe it is because I started it without getting GPS signal or something? I guess my last ride was two days ago so did my Strava just not get the memo that time has advanced? 

Why doesn't Strava correct the flags I reported, I don't have the ability to do it myself and Strava has no phone number and refers to solutions that are not relevant. ??? This is a follow-up to your previous request #3448805 "Re: Re: Strava ticket #3433925 Correction"IS NOT SOLVEDAn incorrect report has been made, this ride was correctly performed on the racing bike with the wind at my back. Please correct this. Also, please correct the following:htt

I bulk exported data but it only produced bike rides, not walks, hikes, workouts, yoga, etc.  Do I have a setting wrong?

Hi, I have recorded an activity with my Garmin fenix 8. It doesn’t upload automatically to Strava, so I tried to do it manually by exporting the fit file (see attachment) from Garmin and manually uploading it to Strava, where I get the error seen below:I checked the fit file with https://www.fitfileviewer.com/ and the GPS coordinates and other information seem to be correct, so I don’t know why this activity cannot e uploaded to Strava.

Je vous contacte concernant le prélèvement de 59,99 € effectué suite à la fin de mon essai gratuit de Strava. J’avais souscrit à l’essai d’un mois dans le but de tester les fonctionnalités, mais j’ai oublié de résilier avant la fin de la période d’essai. Je ne souhaite pas conserver l’abonnement annuel, et je n’ai malheureusement pas les moyens de payer cette somme actuellement. Je n’ai pas utilisé les fonctionnalités Premium depuis le renouvellement. Je vous serais reconnaissant d’annuler l’abonnement et de procéder au remboursement du montant prélevé. Dans l’attente de votre retour favorable,CordialementDylan Tal taldylan671@gmail.com

Hello, I would usually post this message in the ideas section, but wanted to get more feedback on it first. Right now, the idea might be too complex or convoluted for Strava to open it to voting. Does anyone else think that Strava should develop different tiers or categories for segment competitiveness? I love segments, and prefer seeing more rather than less segments. However, Strava doesn’t currently differentiate the prestigious segments from the segments that are just lucky to exist. For instance, you could run the Boston Marathon segment and then run a completely random segment afterwards. On your stats page, the two segments will look equally important. There are verified segments, but there are only a handful of them located in a few megacities. Personally, I think Strava should develop a “Competition Category” similar to its Climb Categories. This Competition Category would give segments a ranking based on a formula that would include number of attempts,

Im honestly just a bit confused and could use some explanation; just ran 30km for the first time, making it in 2 hours and 54 minutes. However it says my moving time is 2 hours and 33 minutes. I dont really understand how this works and just wanted to see if anyone would like to explain it all to me?