General Chat

In the past, I’ve been able to change the organizer of the club events on the strava club I help run. The purpose is to let people know who is the ride leader for that club event. I am unable to now change it on the website. There is no menu for it. 

Is there a bug on the Pace Zones? My p/km numbers changed drastically today and the variation is vast in values on Zone 1-3 and displays the same values (<5:33-5:33) from.Zone 4-6. Something is just off. *I meant Pace Zone Bug in the topic. Unable to edit...

I use Strava mostly for riding.  Has anyone noticed a dramatic drop in their fitness score recently?  I was out of town for 4 days and my score went from 81 down to 37 and I even logged a run while I was out of town.  I don’t understand how this could be.  I look at it after every ride so this is strange.  I have asked others to check their scores and they don’t see any big drop.  I looked for updates but there is no announcement of one related to fitness score changes.  

Bonjour à toutes et tous lors de mes sorties en vélo je précise systématiquement l'utilisation dans la rubrique matériel de mon vélo gravel.pour autant le décompte kilométrique est toujours le même et ne varie pas... Une idée pour m'aider ? merci à vous  Nicolas 

I just signed up for a Strava annual membership. I authorized the payment with my credit card. I don't see anything in my app or online Strava account yet. Will this be processed immediately?

Ik ben op zoek naar mensen die zich willen aansluiten bij het Family Plan in Nederland 

Hi all,I’ve found myself wishing for the ability to filter my cycling power data for indoor vs. outdoor rides. This would enable users to have a clearer sense of training progress. For example, power records can be more difficult to hit outside to due to various factors (wind, traffic, hilly terrain, etc.) versus on the indoor trainer in ERG mode with set power targets. Isolating outdoor and indoor power would be interesting and helpful.Cheers!

Hello,I’ve recently been experiencing an issue: when I start an activity using a route I created, the route no longer appears on the map. I have no way to view the planned path during my ride/run.Could you please help me resolve this? Thank you in advance

Earlier, when I clicked on "Share", I used to see multiple options — one with only stats, one with map and stats, etc. But now I can see only one option, which is the transparent one.I have made the activity visible to everyone and removed all privacy restrictions, but it still shows only one sharing option. 

I can't mention someone in an activity comment using the App but it works when on website. If there is user restriction to not be mentioned, why it works on website?

I connected my "gymbook" app to apple health today for the fist time and now my workout is not showing on Strava at all. I have search for the workout everywhere on strava, but no luck. it is showing on my apple fitness though.How do I get the workouts to register on Strava?

Dear Strava Support Team, I am contacting you to request the cancellation of the Strava subscription that is already active on my account. I never consciously agreed to this subscription, and only realized the charge after the transaction was processed. I have submitted a refund request through Google Play and am currently waiting for the process which is said to take 1–4 business days. Here are some details that may help you trace my account: Amount charged: Rp 609,390.00Device used: Android I would like to ask the Strava team to help me:1. Cancel the active subscription.2. Review this case and support the refund so that my funds can be returned. Please contact me if you need additional information. Thank you for your attention and assistance. Best regards,Cahaya Mirte

Hello - My ticket number is #3034516.  I have not heard back from support and am looking for some help.  I purchased a subscription (and have had my credit card charged), but it is not showing up on my main strava account.  I think it has something to do with using apple pay and the e-mail on my apple pay is an old strava account.  Any help would be great!

Hi, yesterday I got a KOM with bycicle. But it's a STRAVA fail. How can I delete this KOM??Thanks for helpOliver🙋🏻

Hi - I see a lot of folk having the same issue:I have two 100% valid email addresses, I use them all the time - one is work, the other is personal. I want to change strava default from one to the other...So, I go through the usual bog-standard method on either PC or mobile app. I change from personal (which has been working for years), to my work email. This worked fine. But after a few days I decided to change back to personal. This fails every time, same error message “something went wrong, please try again”I know about the verify codes/spam folders etc. I’m a long-time paid supporter. I know about not being signed in on multiple devices/accounts. I understand all that usual crap, logging in and out of accounts.I suspect this is a bug, that prevents reusing a previously used address, or simply a flawed system overall. I desperation I sent a ticket, and (having just now tried again) managed to change the email successfully this time. So, I’m assum

Hello everyone,who would like an adventure in Oceania, more specifically in Australia-New Zealand?Of course by bike!!! I'm looking for 2 people, regardless of whether they are women or men, who are not afraid of a bike adventure around Australia and New Zealand ... the start is on March 15, 2026 ...You will receive a lot of information by writing to this email address.. only then write if you have decided for sure 100%.""istvan.balogh.12@gmail.com"

Ich bin neu hier und habe eine Frage bezüglich einer Person sperre. Und zwar kann diese Person mich oder mein Profil noch sehen und meine Daten sehen oder auslesen? Ich wäre für eine Antwort sehr dankbar, da wie gesagt ich neu bei Strava bin. Vielen Dank Horst

Bonjour à tous ! J'ai un problème de connexion. J'ai changé de smartphone et j'ai dû me reconnecter sur le nouveau, mais impossible car l'envoi du code ne part pas et me dit qu'il y a erreur, contacter l'assistance. J'ai essayé sur PC, pareil. J'ai testé avec Google, mais mon compte n'est pas associé ! J'ai envoyé un mail à Strava mais pas de nouvelles, rien, une vraie galère. Est-ce que quelqu'un a déjà eu ce problème ?

Hello all, recently I been receiving a server error when trying to post my activity in my clubs. I am able to post to about 2 or 3 groups, after that I am unable to do so. I also did a double run but struggling to post my second run in any group. 

Hi allI have a issue when I'm creating a trail running route. I have built various routes in the past, so not an entire newbie. I have been struggling lately with trail running routes. I use the global heat maps, I know the area, I know its been used often, but as soon as I start building, the "builder" simply refuses to use the heat map route, and uses other routes instead, taking me on an entire different route. Besides going manual, is there another way of "forcing" the builder to use the heat map?

How do I turn Athlete Intelligence back on?

For the last couple of weeks, while on a ride, upon finishing a segment the results of that segment will remain on screen long after the segment ends. They remain even if additional segments are attempted.i will take a picture next time this happens but its annoying.

I am writing to request a refund for a recent charge on my account. I signed up for a free trial on July 10, 2025, but I did not intend to continue with a paid subscription.The recent charge of $52.35 was an automatic renewal that I was not aware of. While my account shows the transaction date as August 9, 2025, the money was actually deducted from my bank account on August 27, 2025.As I have not been using the paid features since the trial ended, I would like to request a full refund for this transaction.Thank you for your assistance.

I seem to be getting a lot of new followers lately who don’t have any followers and don’t seem to be active on Strava. What is this about and is there any way for Strava to catch and limit this? Thanks!

So i have an issue, i recently got a new app to track my strength training workouts. Before i just used strava to log a workout. And then noted the weight on a piece of paper.This new app automatically exports all of the data to apple health, and it works great. The problem i have now is that strava dosent let me import it.Strava works just fine to import something like a run from apple watch, but when importing the strength training from this app it dosent even show up in the list, of available imports in Strava.  Is there anyway to make this work, without going through a third party app like Rungap, which also sees the strength training exercise.