Hello -
My ticket number is #3034516. I have not heard back from support and am looking for some help. I purchased a subscription (and have had my credit card charged), but it is not showing up on my main strava account. I think it has something to do with using apple pay and the e-mail on my apple pay is an old strava account. Any help would be great!
Best answer by Scout
Hey @joshbantz,
Thanks for your post and sorry for the trouble. Unfortunately, we are currently unable to support these types of requests through our Community Hub.
We do our best to answer our support emails as quickly as possible and we do offer expedited support for our subscribers. Our team is currently handling a high number of support tickets. Your open support ticket, #3034516, will be handled by our Support team as soon as possible. Thank you for your patience!
+28Hey @joshbantz,
Thanks for your post and sorry for the trouble. Unfortunately, we are currently unable to support these types of requests through our Community Hub.
We do our best to answer our support emails as quickly as possible and we do offer expedited support for our subscribers. Our team is currently handling a high number of support tickets. Your open support ticket, #3034516, will be handled by our Support team as soon as possible. Thank you for your patience!
+29Hi, I'm currently having this problem did you ever get it sorted?
Hi, if you haven't submitted a ticket with Strava Support yet, you’ll need to do so. Here's how:
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
