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Dear Strava Support Team,

 

I am contacting you to request the cancellation of the Strava subscription that is already active on my account. I never consciously agreed to this subscription, and only realized the charge after the transaction was processed.

 

I have submitted a refund request through Google Play and am currently waiting for the process which is said to take 1–4 business days.

 

Here are some details that may help you trace my account:

 

Amount charged: Rp 609,390.00

Device used: Android

 

I would like to ask the Strava team to help me:

1. Cancel the active subscription.

2. Review this case and support the refund so that my funds can be returned.

 

Please contact me if you need additional information. Thank you for your attention and assistance.

 

Best regards,

Cahaya Mirte

Hi ​@mirte,

this is a community discussion forum, we can't help you with the refund here. You’ll need to contact Strava Support, here’s how:

 

 

Hi ​@mirte,

this is a community discussion forum, we can't help you with the refund here. You’ll need to contact Strava Support, here’s how:

 

 

saya sudah coba melakukannya namun belum mendapat respon

Google translate:

"I have tried to do it but have not received a response"

 

 

Yes, unfortunately the Support team deals with a high volume of tickets, and the response times are rather long. I can only advise to keep an eye on the status of your ticket here: https://support.strava.com/hc/en-us/requests

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