General Chat

We have taken a family account. I had a free account and my son a paid account. When my son send me the link that I can access the paid account I get an error that I don’t live in the same country. We both live in the Netherlands and that is also what our accounts say. How to solve this?I created a ticket two weeks ago and somehow they are so busy at Strava that I don’t get an answer. Only standard emails that they are too busy. What a service 

I just want to ask if strava really refund if you submit a ticket? 

If I’m paying for premium, I don’t want to see advertisements for Runna or any other company.  

Is it possible to sort My Activities by average speed?

Yth. Tim Dukungan Strava, Saya menghubungi Anda untuk meminta pembatalan langganan Strava yang terlanjur aktif di akun saya. Saya tidak pernah secara sadar menyetujui langganan ini, dan baru menyadari adanya tagihan setelah transaksi diproses serta secara tiba-tiba tim dari strava melakukan pemotongan di shoppe pay saya tanpa ada konfirmasi terlebih dahulu Saya sudah mengajukan permohonan pengembalian dana melalui appstore dan saat ini sedang menunggu proses yang disebutkan akan berlangsung selama 2x24 jam. Berikut beberapa detail yang mungkin membantu untuk menelusuri akun saya:Jumlah yang ditagihkan: Rp 549.000Perangkat yang digunakan: Iphone Saya mohon bantuan tim Strava untuk:1. Membatalkan langganan yang sedang aktif.2. Meninjau kasus ini dan mendukung pengembalian dana agar dana saya bisa dikembalikan Tolong jangan seenaknya seperti ini!!!

Hi everyone, I'm new here ! A friend of mine ran a race yesterday and unusually for the first time Strava added 1hr10mins to the recording ? She had switched the watch timing off after crossing the line - others running with her did not have this. She has a Garmin series 2 Venu watch, which she says just automatically links direct to Strava. I don't think she has Garmin connect (as I do as well) to see what that says. Any ideas, or how to rectify the mistake - she is a bit upset ! Hope someone can help -regards all

Hi, If I go to https://www.strava.com/strava-runna and click on “unlock the bundle” I get redirected to “my account” in my Strava profile.But there I can’t see any option to get the Strava + Runna bundle. Is it not available in my region (Belgium)? How can I get the Strava + Runna bundle? Do I have to cancel my current Strava premium account and can I then opt for the bundle?

Good day, i have a concern about accidentally subscription on strava app, because when i download it i click the free trial because i want to use and know the features of your app, so i click the free trial. but then, yesterday (july 27, 2025) i got a text message about my e wallet (gcash) that says i made a transaction but i really didn't, so upon searching about my situation, I'm not the only one who experienced it. then yesterday i tried to get a refund request to google play because of what i searched online about the procedure when you accidentally purchased to sn google app but i received their email to me that says it didn't meat their policies of refund, so now I decided to reach out to you to try considering my refund request because the money is not really meant for me, and i really need it back. i hope it finds you all and thank you.

Hello, I explain the situation, I bought a Bryton Rider S810 and I tried to connect it to Strava, I did all the things that were required, but when I went for a workout it did not show in Strava. I also tried to send it to Strava manually. It showed up as being done, but I did not find it on Strava. Apparently I have two accounts, so I tried to stop the second account, but without success. On my MacBook I have the good account and I see all the results of my Strava friends. So I would like to use the same account on my iPhone, but without success. So, does anybody have a solution? Please help.Thanks in advanceWiebe

Despite flagging, Strava did nothing about it and instead blocked me from flagging.I only verified the current month, and as you can see, these are the same activities — identical ride times, average speed, elevation gain, and even the recorded temperature.Profile https://www.strava.com/athletes/15609475 

My Strava annual cycle goal has stalled.  Rides in the last 2 months have not been added towards my annual goal.  Suggestions? 

My run activity seems stuck on my iphone I tried deleting the app and reinstalling as well as powering off my device and still stuck. Don’t want to lose my streak ;)

Does anyone have any information on the DT Swiss carbon wheel stop use/recall notice? Does anyone know what incidents have occurred? I am stuck with a €4k bike that they say I shouldn’t use. 

This new update keeps cropping my photos and I looks bad to me. I can't share (advertise Strava) when I can't see my photos properly. How to fix? 

Add the North orientation arrow back to maps. This would be useful to know what direction we are pointing in when navigating, and just for ease of use.

How does one get around false flags? I mean, I don’t mind a road ride on a gravel bike being flagged because I’ve beaten a shed load of KOMS but, I certainly didn’t so I can’t work out why it would remove me from any leaderboards. Any ideas? None of the speeds are unusual for my historical data either…. 

Can i get a refund of my money i didn't do a subscription but it auto deduct  in my gcash acc i need my money to do my check up please give me a refund 

Several watersports are already listed (sailing, windsurfing, kitesurfing, etc.) and I would like to add wingfoiling but (for an somewhat obscure reason) there is no obvious way to add or even suggest such addition.

When navigating to any segment and comparing results while moving location, HR is not changing. Pace and speed are working fine.https://drive.google.com/file/d/13IEQPpsCj6fvdYr59OCbF_UsblIKnPkt/preview

Some of my segment times are incorrect.  When I look at “comparisons” against earlier times for a given segment, there is a point on the segment that Strava randomly adds 20 minutes or so to my current time, as if I stopped and waited for 20 minutes, even though I did not stop at that point.   For example, I rode in Dupont yesterday and on Wilke Trail the replay of the route on the computer shows my position roughly equal to my earlier time through most of the segment, then at a few hundred yards from the end, my current ride time jumps up 20 minutes, leaving me 20 minutes slower than the PR ride, even though it was almost identical.  I have had this happen probably 6 times.  

Hello! So, this is similar to other inquiries. I just can't calm my mind because i am a student and the annual subscription is a huge amount for me.Last June 18 i tried to get me a free trial to strava app, i processed everything thru strava app. Then after a few hours, i cancelled it (also thru strava app bc i thought it would be cancelled to where i also subscribed). Then just this July 18, 1680php was deducted to my gcash account. I just found out that i needed to cancel it thru google play.I then cancelled it thru google play and submitted an appeal. It was denied, saying it does not align with their policy. So i contacted strava support. Submitted a ticket, they replied and asked me to give them necessary details. I finished doing that then also emailed their zendesk account. I already did everything you guys are saying to get support. I just now want to know if i should just sit and wait or try and try strava to notice my report. I already followed up yesterday.

 After running daily for 3-4 weeks, I learned a lot about running, which I actually forgot because I was running a lot in elementary school. Here are the points I re-learned. 1. Weather. This is a surprisingly good thing I learned. The weather is the most important factor in running. If it is too hot, with the sun shining, it adds extra pressure. And when you don't have a cap or anything to cover your head in this heat, the pressure doubles. On the other hand, days with clouds and wind can help you a lot when running, as you feel grateful.2. Track. The place where you are running is kind of crucial. Since I happen to live just two steps away from the running track in the local park, it makes running easier and more convenient to reach. So I don't have to spend extra time

I got a new layout on my phone (iphone12) but it’s not showing live segments anymore. It is telling me that I’m doing splits, which I’m sure I didn’t ask for, but I’m not seeing any data on these either. Any way to restore live segments please?

Looking at my profile, none of my workouts for stand up paddle board are showing up for 2025 or all time. Other types of workouts are working. They had been working. appreciate any help. 

I just completed the Etape du Tour de France yesterday. My HUAWEI watch also records and uploads almost immediately. The problem is that the watch battery often dies on long spins like that. What can I do to get the Element Bolt uploading, with and without WiFi please?