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Question

Help to Ticket

  • August 28, 2025
  • 2 replies
  • 16 views

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Dear Strava,

I am writing to express my concern regarding a recent charge to my account. I signed up for the 30-day free trial, but I was charged immediately.

I am not a native English speaker, and I may have misunderstood the terms of the trial. However, I feel this is misleading.

I would appreciate it if you could investigate this matter and provide a full refund.

I open the ticket with the support but anyone response me.

2 replies

Jan_Mantau
Superuser
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  • Superuser
  • 1758 replies
  • August 28, 2025

@gabrieldumke The support is known to have long processing times, some have reported it took a month in their case.


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  • Author
  • Hub Rookie
  • 1 reply
  • August 28, 2025

Hi Jan.

 

Thanks for the information.

 

I open a Google Ticket too, reporting this situation a application with this impact need a support.