Skip to main content

Dear Strava,

I am writing to express my concern regarding a recent charge to my account. I signed up for the 30-day free trial, but I was charged immediately.

I am not a native English speaker, and I may have misunderstood the terms of the trial. However, I feel this is misleading.

I would appreciate it if you could investigate this matter and provide a full refund.

I open the ticket with the support but anyone response me.

​@gabrieldumke The support is known to have long processing times, some have reported it took a month in their case.

Hi Jan.

 

Thanks for the information.

 

I open a Google Ticket too, reporting this situation a application with this impact need a support.

Terms & ConditionsCookie settingsAccessibility statement