Support not responding to my refund request

Ciao ​@brsieff, are you sure have you correctly open your ticket? Here on the hub admins will not handle refund tickets. Please wait and Strava support will come back asap.

https://communityhub.strava.com/how%2Dto%2Ds%2D89/how%2Dto%2Dget%2Dhelp%2Dwith%2Dyour%2Dstrava%2Daccount%2Dand%2Dsubscription%2Dinquiries%2D7866

Hi ​@Vincenzo , yes I'm sure I've opened the ticket correctly. Support just seems to be very slow to reply to the ticket as I've seen others mention on this forum. I wasn't expecting an admin to fix it here, I more or less wanted to see what the typical turnaround time was for ticket responses because a month long turnaround would get you fired anywhere else.

Hi ​@brsieff, unfortunately from what I hear, the Strava Support team is dealing with a big backlog of tickets, so the response time is fairly long - some people mentioned about a month. So while we indeed can't help you here as ​@Vincenzo explained, the fact that you’ve already been waiting for a month should mean that they'll get back to you in the next few days. Fingers crossed!

Thanks Jana, fingers crossed!

I’m in the same situation, no answer for 2 weeks. Are there any risks of losing my account if I try to chargeback? I haven’t even used Strava during this time, so it’s not like I’m abusing the system