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  • 1,671 Topics
  • 4,821 Replies
1671 Topics
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MtnChocHub Starter
asked in General Chat
Glitches in recorded activities

I have a Pixel 3 Android phone and my Strava app frequently stops recording during activities. I've given the app all of the permissions I can find. Friends using the app to record the same activity don't seem to have this issue. I've tried to reach out to customer service but can't get past their totally unhelpful bot. Any suggestions?

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KatrinaCollinsHub Starter
asked in General Chat
Athlete Intelligence

I must have accidentally turned off my AI and have logged a ticket for Strava to turn it back on? How long does this usually take from experience?

511
Vincenzo
Superuser
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KerstianHub Starter
asked in General Chat
Can i have a refund for my subscription, I mistakenly subscribed to a 1 year subscription, and I haven't pay my bils in my water. I badly want to get back my money, I don't have anything in me right now, please!!

Can i have a refund for my subscription, I mistakenly subscribed to a 1 year subscription, and I haven't pay my bils in my water. I badly want to get back my money, I don't have anything in me right now, please!!

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Jana_S
Superuser
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kschmitzerHub Rookie
asked in General Chat
Photo/Media Editing on Strava Activity

It seems like a very “simple” idea but being able to move photos around on your specific Strava Activity. For example, if you want a certain photo or video at the “beginning” or “front” of the media included on a specific activity, you have to delete all of the media after it and reupload the media in the order you want it to be shown. I think it would be great to have a way, when editing your Strava activity, to be able to move photos and videos around (similar to organizing an Instagram post that includes multiple photos) to different spots in their chronological order, rather than having to delete media and then reuploading it in the order you want it to be displayed. 

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Jana_S
Superuser
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bhe1986Hub Rookie
posted in General Chat
Bug report: Map glitches and whiteout zooming out

Hi Community,Since a few days I'm experiencing some orange lines glitching when opening the Maps tab. See below. Also, when zooming out, the map “whites out”, which makes it difficult to pan to locations abroad.Anyone else experiencing this? Using a Samsung s24+ with the latest OneUI update. Best,Bram

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GabsiaHub Rookie
asked in General Chat
Missing qom on the list

Hi, I got a QOM on 4 segments yesterday. All 4 segments appear in my activity. Unfortunately, when I go to the list of all my QOMs, one of the segments is missing. When I check the profile of the girl who is now in second place, that QOM still appears on her list. I've tried using the "refresh activity achievements" tool multiple times, but unfortunately it hasn't helped.Is there any other way to refresh that segment that I might be missing?

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Jan_Mantau
Superuser
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jbr_Hub Starter
asked in General Chat
Bug Report: broken display of blog post that embeds a missing (404) group activity

The associated group activity 404’s but the embedded display still tries to render. Presumably null is not a valid date, but this state doesn’t have CSS so it overflows the bounding box. Probably the fix will be to hide the whole embed/widget thing, but y’all should fix the display of the error state as well if there are *any* error paths to reach “invalid date”

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Kimberly22
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DuffmanHub Rookie
asked in General Chat
Flagging rides as a non premium member

Curious as to why a non premium member can only “create” a flag but nothing happens to the rider in question.  We have a couple of strava trolls in our region that record their rides as normal bikes but are obviously on e bikes.  The useless strava algorithm does nothing to them.  Tried to take the diplomatic approach but they continued to do what they do.  So I started flagging their rides.  This led them to blocking me and continuing to record as regular bikes on e bikes.  So I couldn’t flag their rides anymore.  Others have tried to flag their rides but they are not premium subscribers.  All that happens is a message pops up that says your flag has been created.  And the ride stands.  Pretty much all of our climbing segments are now irrelevant.  Thanks strava!

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CScHub Rookie
asked in General Chat
Delete all photos before a specific date

I would like to be able to delete all my photos before a specific date. To reduce the space my photos take up. It is good when sharing but after 1 year for example, it is no longer necessary.

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Lola
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Coggy79Hub Starter
asked in General Chat
Golf Round uploaded minus the activity map

I played a round of Golf yesterday whilst wearing my Garmin S62 watch. Previously the activity uploaded to Strava which included a map of the activity i.e walking route taken. However recently the activity map is not uploading to Strava whilst the basic details are.

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SysMapsHub Rookie
asked in General Chat
Strava Accuracy Compared to Other GPS Devices

I am puzzled that Strava on my IPhone 14Pro or Samsung S20+ 5G always records longer distances and different elevation to my other devices. I have attached two printouts from GPSSee which superimposes the tracks. The Samsung/iPhone Strava tracks are always the longest with about ten per cent added to a track of about 16km.. The other devices are WorkOutDoors on an Apple Watch, Bad Elf GPS Pro, Garmin Fenix 7X Pro Solar and a Dual XGPS160. Why is this happening as ChatGPT does not have a solution? Thanks.

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LawtHub Rookie
asked in General Chat
Samsung Challenge prize

I received an email on 30 April saying I had won a prize in the Samsung Challenge however have heard nothing since. How long should I wait for follow up?

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RolioHub Rookie
asked in General Chat
Hormonal contraception - running performance

Hello fellow female runners!I had hormonal coil installed about 6 weeks ago and since then Im dragging me feet and my training effect is out of the window. Did extremely poorly on my half marathon race this weekend. I have started to wonder whether the coil might be impacting my performance. Does anyone have any experience of anything similar?  Or anyone aware of research done on the topic?thank you! 

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Jan_Mantau
Superuser
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maniastratHub Rookie
asked in General Chat
Password login as prefered first option

Why does Strava now put email or send login to phone as first option? We have a password already why is that the second option? Silly & a waste of time please return to allowing password as first option...Why do I need a email or text from you to login. Has been a simple task forever why change to this as the first option?

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Kimberly22
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Raquel FortesHub Rookie
asked in General Chat
How can I close a group?

Eu gostaria de fechar o meu grupo de corrida e criar outro, porque o que tenho foi criado por um elemento do grupo que já não faz parte do mesmo e eu, fundadora do grupo Team It’s Up to You, e como administradora no Strava, não estou a conseguir retirá-lo de proprietário do mesmo.Conseguem-me ajudar?Muito obrigada,Raquel

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Kimberly22
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AGrHub Starter
asked in General Chat
Billed twice for a subscription

I tried a payment method for a year subscription. It looked like the payment didnt go through, as I the subscription features stayed locked on my app. After successfully paying with a different method and gaining access to the subscription features, I’ve noticed the payment using the first option DID go through. I’ve been charged twice for a yearly subscription now. How can I get reimbursed?

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Jana_S
Superuser
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lizbeth.agueroHub Starter
asked in General Chat
syn

One of my workouts didn’t transfer from my apple watch, how do i access to where i transfer it. Sometimes when this happens it a little page pops up but it hasn’t.

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Jana_S
Superuser
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JollyrogwrHub Starter
asked in General Chat
Map with a layer showing all the places we’ve Run

The idea came when thinking about where I’ve recorded Strava runs and wanting to see that on a map just like you can use stats and hearts on google maps to tag places you’ve been and zoom out on the map and see all the places. this would be a super cool feature to have for our activities/runs where you can have a map as a base layer and then in the activities layer you can checkbox “all activities” or specific like run/swim and this would populate the map with our gps route. This can have also like a heat map sort of aspect to it to show with color the most common places you have activities recorded. 1-2 years of Strava premium for this awesome unique idea would be appreciated (: 

291
Jana_S
Superuser
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hazardouzxcHub Starter
posted in General Chat
refund

seriously? i cant get into contact with strava, I dont want those stupid replies, I want a refund, the email sucks ass and I wont use this platform anymore, this app sucks and customer service sucks, dont btother replying id you dont have anything useful to say

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Jana_S
Superuser
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BStefanskiHub Rookie
asked in General Chat
Strava Routes export as Tracks not Routes

Love the ease of use of creating routes in Strava vs Gaia. According to GPX specs, routes are plans and tracks are actuals. For whatever reason, Strava’s GPX files are using the <trkpt> instead of <rtept> tags.  Is there a reason that when you create a Route in Strava it exports them as a Track in the GPX file?  Thank you!

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jotaeleceHub Starter
asked in General Chat
Assinatura de presente

Alguém sabe informar se a opção para presentear uma assinatura Strava está desativada?

291
Jana_S
Superuser
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AlexeeneyHub Rookie
asked in General Chat
Difference in pace when running with others

Does anyone know why my pace is so different to my friends I run with? We run together or often I'm further ahead yet her pace&time is always much faster than mine. We've both updated phones & apps. I ran with another friend today and mine was slower again!

1763
Jana_S
Superuser
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ericsuwarnoHub Starter
asked in General Chat
Zepp sync to Strava didn’t include step count

Hi, I’m using Amazfit Active Edge for recording my workout activity and sync it via Zepp to Strava. The problem is that by each time of sync, the step count data is not being synced. Currently I solved it by uploading the exported data from Zepp, but is there something I can do, for it to be able to be synced on the go along with another statistics?

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BobSideshowHub Rookie
asked in General Chat
Import from Apple breaks altitude information

Hi there,when tracking my rides with Apple Watch, the data recorded is a plausible and consistent match with other resources, e.g. komoot pre ride track planning.Importing the recorded track however, has a strange impact especially on altitude information. A track with 300 meters of altitude difference (Apple, komoot, paper map) e.g. easily gets imported as 600+ meters in Strava. This gives a wrong information for the training status and kind of nags on my credibility with those who joined me for the ride 😉 😉Why doesn‘t Strava simply take the well recorded data from Apple, but applies some additional magic during import, that actually goes so significantly wrong?thanks a lot!Thomas

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AdoHub Rookie
asked in General Chat
mile to km

HelloI can t find where to change the conversion  to km ? 

662
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