Hi ​@kailyyy,

it may take a while to actually issue the refund after it's processed. I don't know what the timeline for Strava is, but for example in my country, the law is that the merchant has to issue a refund within 30 days. 

There can be more details / expected timeline in that automated response. Here at the community hub, we don't have access to your tickets (we're Strava users like yourself), so I can't see it. So have a look at that what it says.

Hi ​@kailyyy, thanks for reaching out. For subscription-related questions, we’ll need to handle things via ticket since account-specific details may be involved. We can confirm there’s an open ticket tied to your email ending in “888.” To help keep everything in one place, any duplicate tickets on the same topic were likely merged into that thread; someone from our team will take a look as soon as possible. Thanks for your patience! 

​@Marya what ticket? wdym 888.

there's no 888 here huhuu.

Hi ​@Marya i sended the requirements in the 888 ticket and im waiting now..