General Chat

Within the Strava “My Apps” section I have a rogue API that keeps appearing. It is called “a” and leads to a website https://www.aaaaaaaaaa.org/You can see your MyApps at this Strava link:https://www.strava.com/settings/appsI have changed my password and it has reappeared again. This website seems to link to LLM/AI ChatGPT programmers. I keep revoking access and within 1 hour it reappears. They can’t have my new password. For what it’s worth, I’m using a hardened corporate laptop which is definitely not infiltrated on hacked in any way. Is Strava liaising with these people? They do not look legit, sorry. Is this Strava sending d

Plsss refund it it's for my sons tuition 

Hi, I made a support ticket for a refund ricket number #3359300, 8 days ago and nobody has responded. Please let me know when you can get back to me. I would like this resolved before 14 days has passed so I can action a refund. I normally wouldn't use the community board but it has been a while. Looking forward to yiur response.Thank you.

I have asked here regarding on when I would get a refund on my premium subscription and the person that replied said that Strava is experiencing extreme backlog regarding tickets and I definitely understand that. However this raises a question from me. Would Strava still refund me even after the 14 day "grace period" if it was Strava's fault for not replying? 

Hello.I observed an issue for the last 1 week that amount if workouts if different on the main page  and in the profile On the main page it’s static and doesn’t changed.Also here   

Hi Strava Community, I’d like to share my experience and also ask for your help. On June 15, 2025, I was automatically charged ₱1,500 for a Strava 1-Year Subscription through Google Play, even though I didn’t approve it and haven’t used the app for a while. I had biometric verification (fingerprint) enabled for all purchases, but the payment went through without asking for it. I already emailed Strava Support with the complete details and all required documents. It’s been a while and I haven’t received any response yet. May I ask:How long does it usually take for Strava Support to respond to refund requests? Thanks in advance to anyone who can help or share similar experiences. I’m hoping to get a reply soon.

My max heart rate changed in strava automatically and retroactively to an incorrect value.  Shouod be 190, but suddenly one day all my activities going back years show zones based on a max heart rate of 173.i have changed it back to 190, but all my old activities still show zones based on the incorrect value of 173.

How can I change instead seeing average cadence I want to see average power? This just changed 2 days ago

Average power has been replaced with average bpm on cycling activities summaries. The former is more useful. Please could this change be reversed,  thanks. 

I am viewing Strava on a tablet with a large resolution screen. One of the people I am following has posted a race. You'd think that for a race, seeing the finish time is probably the most important piece of information. And yet, Strava insists on showings only two activity metrics even though this post takes nearly entire screen of my tablet. When I discussed this topic before, the answer was that the isn't enough space on the screen for more than 2 or 3 metrics, but as you can see that is clearly not true. Can someone from Strava explain why activity metrics are the lowest in priority when it comes to the feed? Below the map, a huge part of the screen is dedicated just to showing the 3 icons - to thumb up, comment, and share. Personally, I don't think I've ever shared someone's activity, and to comment I always open activity details

So I have the factory saddle that came on my bike when i bought it. It’s getting old, as am I. Lately on long rides, for me that is over 20 miles, I’ve felt sore in tail bone and taint (sorry ladies) area. I usually have to readjust my position on the seat and it reduces it a bit. I have a few questions for experienced riders. Would getting a split saddle help? Would adjusting the seat forward or back help? I’ve been playing with it a bit and raising my seat post and that has stopped my feet from going numb. But with raising the post the seat needs to go forward some.Any advice anyone has or their experience with the same issue is greatly appreciated. I ride a Giant Defy 2 from 2010. It’s a great bike for me. Thank you. 

Hello. I have a big problem. I can no longer access my old strava account because the email address no longer exists. the account is visible. is there a solution?

everytime I login or out Strava suggests new ‘friends’. These are random people from all over the world - not my firends. How do I stop Strava from suggesting ?

I’ve read many of the posts about this problem and the solutions have been that Strava either refunds you your subscription and changes your country or they just change the country to the correct one and the family member can join. I’ve been dealing with Strava support for with this issue for 7 days and they say there is nothing they can do, due to they can’t refund my subscription as it is past their 14 day refund policy. I’ve explained that my husband’s subscription only expired last week, so I wasn’t aware that there would be a problem having him join my family plan. All 3 responses I’ve got  from Strava support no matter how much information I give them, they keep refusing to deal with it due to the 14 day policy. Does anyone have any contact information for a supervisor or ??? that I could try. ( I did ask to be put to a supervisor but was ignored ) 

For some time now, I don’t see the names of the peaks on the Strava map. Before, there was a small mountain logo with the name and altitude. Do you have the same thing?

So, did a long ride and set a PB for distance (260km). All logged without issue on Strava.The activity appears in my feed, the club feed, the club activities, and every other place bar one. It appears in segment efforts, best, totals etc etc.But it doesnt appear in the Club weekly totals. I am only in one Club and I have been in its for 12+ mnonths and have never lost an activity. I am showing zero km rather than 260km .I have refreshed activity achievements and the activity appears just like all my other activities.Any ideas ?https://www.strava.com/activities/14745385170       

Hi, from the start of this year, my full run stats aren't showing in Profile page , I haven't changed my privacy controls from last year However the stats are feeding  into Challenges/Leaderboards, for example completed 100k Jan run challenge but only showing 66k in Profile  Itsa mix of Run and Virtual run 

GOODBYE, THE NEW PHOTO WITH SHARING STATISTICS THAT THE APPLICATION AUTOMATICALLY DEVELOPS WHEN I TRY TO SHARE MY ACTIVITY IS NOT TO MY LIKE, AS THE DATA COVERS THE TRACK OF THE ROUTE.I WISH IT WAS GIVEN THE POSSIBILITY OF OBTAINING WHAT IN ALL THESE YEARS HAS KEEPED US COMPANY AND FRANKLY IT WAS A WINNER!!!!BUT WHO IS DECIDING ALL THESE CHANGES? AFTER THE DIFFERENT ICON BETWEEN SUBSCRIBERS AND NON-SUBSCRIBERS, THIS TOO ... I AM GETTING THE DESIRE TO CANCEL MY SUBSCRIPTION.THANKS____________ BUONGIORNO, LA NUOVA FOTO CON STATISTICHE PER LA CONDIVISIONE CHE SVILUPPA IN AUTOMATICO L'APPLICAZIONE QUANDO PROVO A CONVIDERE LA MIA ATTIVITA NON E' DI MIO GRADIMENTO, IN QUANTO I DATI COPRONO LA TRACCIA DEL PERCORSO.VORREI FOSSE DA LA POSSIBILITA DI OTTENERE QUELLA CHE IN TUTTI QUESTI ANNI CI HA FATTO COMPAGNIA ED FRANCAMENTE ERA VINCENTE!!!!MA CHI STA DECIDENDI TUTTI QUESTI CAMBIAMENTI? DOPO L'ICONA DIVERSA TRA ABBONATO E NON, ANCHE QUE

Why does my apple watch go to home screen while using Strava? Seems to occur while indoors on the treadmill. I start my 5k run then my apple watch returns to home screen and my activity has stopped. I have to open the Strava app again for it to resume. It’s annoying that I’ve lost part of the activity. Auto pause is Off. Can’t rule-out my watch hasn’t glanced the side rails. Any other ideas? Seems to be OK on outdoor runs.Watch is Apple 7.

The issue IS NOT resolved as Strava attempted to claim 1 month ago on another thread, the same problem exists.This is what I’ve found, the heartrate will be maintained on the watch IF you’re on a setting involving distance, for me a bike ride or walk. If I choose Workout, or indoor ride it continually stops recording my heartrate and often just closes the app and sends me back to my home screen (on watch). Sometimes it NEVER regains the heartrate and I need to close the session and reopen another to get it tracking again. Developers, this shouldn’t be difficult. Do your proper testing, ask the right questions of users who are telling you what’s wrong. I’m seeing very little from Strava in response on this!! Not good enough. I’ve been a paid up member for 5yrs now, this problem has been carrying on now for at least 12 months. What am I paying for exactly?Can I get a refund or are you going to start listening and working with your customers?

Sharing my experience with Strava Support… TERRIBLE experience.  I’ve been a user since 2019 and premium since 2020, 5 years of recording thousands of KM in multiple sports. Really enjoyed Strava to see all my data and help me improve - reason why I paid a yearly subscription.  All of a sudden, someone steals my account (no idea how), changed my e-mail and password to his and deletes years of data… I regained access via Facebook but if you want to change the email back to you what happens? You need to provide the hacker’s passowrd - what a surprise!  You would expect, as a PAID user, to have some sort of immediate support, being this urgent and having ALL your personal and payment details in hands of a hacker!  It’s been 5 days, no one replies any ticket. The hacker is sending messages to my friends on Strava threatening to steal their accounts and guess what? Strava doesn’t care.  Now, if I create another ticket

Hello,I would like to ask if it’s possible to add more monthly walking challenges.I think it would be great to expand the options to include 75, 100, and 150 km as well. Best regards,Tomas 

A good feature to add would be able to select multiple shoes on 1 activity and be able to place a marker on the route of where you changed them as I have my Wu, session and cd on separate activities as I want to track the amount of kms I have done in my shoes. This would allow me to track the kms in multiple of shoes in a session while having 1 single activity. 

TITLE - Should say commute but I can’t now edit it.  All my walks on Strava can only be tagged as a commute. This also happens to my rides, but not every time. It’s the only option I am ever given when I set the activity type from being blank to commute.  it’s not possible to edit this after it’s been saved either. I still only get the check box for commute.  I’ve seen others say this is due to a connected device, or another app, setting it. However, I don’t have another device at all (just the iPhone I run Strava on) and don’t use any app that’s connected either.  Any ideas?

It seems the issue is back that plagued route builder for a while a little while back. You can start building a route but after maybe 10-20 waypoints all other waypoints just trigger error messages. This even happens when you discard the incomplete route and start over. It starts working again after a day or so, but that means you never can complete the planning of any real-world route. There must be some overly restrictive configuration for the number of requests that are let through to the back-end. Please fix asap, this renders the route builder broken for everything other than super short routes.