General Chat

  Since last years updates the heatmap does not include an option for showing not filtered activities. It worked perfectly back then in 2022e.g i want to see all combined heatmap for bike + hike in a mountain for exploring all trailsAnyone knows a solution to this problem?Thanks

As I write, May is just under 550 hours old, yet the entire top 50 on the leaderboard have all supposedly done more than 550 hours exercise, with the top 2 having done over 3000 hours. Is there no sanity checking on what people are logging for challenges (this challenge claims manual activity doesn’t count, so one must assume they have multiple devices logged in simultaneously)?

Hi   I have noticed that when I finish a run my time isn't showing on my activity, I just get distance and pace, but my husband does have his distance pace and time showing,  on my walks the time shows ,  I have my watch set up as distance ,pace, time and heart rate what am trying doing wrong  any help would be appreciated 

I can’t login to my Strava account on the mobile app using my Outlook account. It says error has occurred, try again. I can login using the Safari page and on my laptop (Through sooo much difficulty). It won’t let me login or send a code via email.   

On the leaderboard the “today” stat is missing. I love that stat so I can see how my friends did on that segment. Is it gone for good? 

Hi.I calculated that Strava uses the following thresholds for cycling:Zone 1: 59% Zone 2: 78% Zone 3: 87% Zone 4: 97% Zone 5: 100%Who came up with this formula? What is its source? It doesn't look like anything I've seen before.Will different thresholds be used for running? I haven't checked yet.

Climbed Galibier (the other way from today!) back in 2017, enjoyed putting a few notes together on my decidedly less than average ascent of it. It was fun to consider and also showed how much data Strava stores, you're welcome to read and contrast here! https://thehighlandbullpen.wordpress.com/2024/07/01/col-du-galibier/ 

I just saw a "Cyclists for {politician}" Group. AWFUL!  Don't we get enough of this garbage everywhere else in our lives? Can't I go to the one place where I can focus on my athletic goals and sports hobby without being inundated with politics!?  For the love of Merckx, STOP!

so far I have always seen the annual kilometers  and with the different bikes, but now nothing in the app. I have the free membership. 

My play store automatically bought subscription for a year and it's price is 1,500 pesos in Philippines. Which is a huge amount of money for a student like me. I need that money. Strava's customer ai service is frustrating to use. I need an urgent answer 

Ive just noticed that Strava has removed a segments that has been in our community for years.For example we used to have a segment called ‘Tactical Nuclear Penguin’. It looks like Strava has deleted it via the new AI you use because it was a double up of a segment. You have deleted the name we want to keep and left the name we dont want to keep (Zig Zag LOG 2).Theres no option to change this or add a second segment. This is ridiculous. especially when someone hasn't created the start and finish of the segment correctly. It only lets me create a private segment which is pointless. Please change this back to how it used to be Strava. its super annoying. WE WANT OUR SEGMENTS BACK.  

How much Time Strava does respond to a subscription refund because I've sent you a refund request email with the terms explained by old support. how long to take the reply, because I was surprised there was no notification and immediately subscribed for a year. too much money was cut from my e-wallet, please help team strava thats money for my school. I need the money

Hi All,Just wondering how people cope with winter?   If you cycling you add mudguards, change tyres, change bike?Personally I add mudguards to my Roubaix but if it gets really horrid I change the wheel set on my trusty CAAD X gravel bike so that can use an Al frame rather than carbon.  I do everything on 28mm tyres so my 25mm based Bianchi gets put away till spring. 

I have an account I use for administering/posting my cycling club rides.  Changed it to a new email but alas that got locked and is not recoverable. Have followed the Strava advice of email help desk twice and have waited two weeks with no response.  Is this really the way a paying customer should be treated?Anyone have any advice on how to actually get some action?  

I keep getting marked as solved but my case isnt even solved yet. I need the refund, it’s for my allowance but not it’s gone. 

For some reason, I have three accounts. My subscription account says it cannot import any data and my other two accounts of activities that I’ve been doing for the last couple of weeks. I don’t wanna lose any of that data. I want them to be transferred to my original account and have my subscription reinstated. Every time I try to reinstate the purchase it gives me an error message and tells me to contact customer service. They send me endless lists of documents that make no sense and I can now process. I’ve been working on this for hours and days and I’m getting really frustrated. Does anybody know what to do here? 

Hello,I would like a refound. On may 15th 2025 my yearly subscription got reneved without a notice. I can't afford to subscribe to Strava anymore. I bought Strava a year ago using students discount, and now I got charged full price. I read that I have 14 days since payment for the refound. I canceled my Subscription as soon as I found out about the new payment. I issued a ticket/request for a refound number  #3350570. When can I expect someone to contact me? All I can do is talk to bots on the chat. I would like to talk to a real person. What else there is to do so I can get my refound?Thank you

How can I request a refund immediately?My Gcash app automatically bought the subscription through Google and it took my monthly allowance and in need of money ASAP. How can I do this and how long it would take.

자동결제 환불해주세요. 금일 자동결제 되서 환불 요청합니다.

How to upload my activities gym / swimming from huawei health to strava? Because just only walking, riding dan running are can synchronize with strava. 

Hello. I’m thinking of buying an old Garmin 305. Will it work on Strava? Thanks!

My maps appear to have gone all zigzaggy. This makes the distance longer. I have turned my phone and location on and off. I doesn’t seem to have made a difference. Any other ideas? Thank you. 

Hi everyone!I am struggling with a strange problem. I changed my phone in January and it was necessary to log back into my Strava account. When I did this, instead of logging into my account, a new account was created, with the same email. In my “new” account I found the “right” one with all my activities and photos, so it exists.  I tried the password reset option, but I don't get any message with a link to do it. Has anyone had a similar situation? I wrote to support, but apparently they have a lot of requests and the waiting time is extended. Thank you in advance for your help.

Did a bike ride yesterday, got notification that it was uploaded, changed title and saved it. But it’s not showing in my feed or in my activity list. It is included in the weekly total, but that’s it.

I have got some problem. I using strava app in my iPhone 8. Its was working very well, but after reinstall is not working propally again. Before create a new activity, i cant see buttons to close and to configure others things.I have tried to reinstall and reboot the phone. I need help!Strava version: v411.0.0(r48014)Follow image bellow: