When recording a run from the Strava app on my Apple Watch. It is not syncing to the Strava account on my phone. I have tried to restart both my phone and watch, updated all software and even deleted and reinstall the app. Not sure what to do, please help.
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Ciao Mateorun. Sorry to hear about that. Anyway I've just a found a related discussion happened some months ago. Please take a look at it and let me know if it helps. Thank you
Just a quick question in addition to what @Vincenzo already suggested: @Mateorun, are you usually syncing your runs from the Health app (i.e. recording with the Apple Workout app and syncing to Strava afterwards - which is the scenario for the resolution from Vincenzo); or are you recording directly with the Strava app installed on your Apple Watch?
If it's the latter - the activity was completed and saved as usually, correct? It is supposed to be synced as soon as your AW connects with your phone - can your iPhone “see” the watch? Perhaps double check that you haven't accidentally disabled Bluetooth or enabled the airplane mode on any of the devices.
Just a quick question in addition to what @Vincenzo already suggested: @Mateorun, are you usually syncing your runs from the Health app (i.e. recording with the Apple Workout app and syncing to Strava afterwards - which is the scenario for the resolution from Vincenzo); or are you recording directly with the Strava app installed on your Apple Watch?
If it's the latter - the activity was completed and saved as usually, correct? It is supposed to be synced as soon as your AW connects with your phone - can your iPhone “see” the watch? Perhaps double check that you haven't accidentally disabled Bluetooth or enabled the airplane mode on any of the devices.
Hello @Jana_S thanks for checking, I’m recording directly from the Strava app on my watch. I leave my phone at home and it has always worked perfectly, I don’t need to press anything to sync them it uploads directly to Strava. Any help? Thanks.
Hi again @Mateorun - so as I asked earlier: can your iPhone “see” your AW - is the watch connected? Sometimes it happens that the flight mode gets enabled by an accidental tap on the watch or similar. So please let's confirm this first.
Then: when you get to the Strava app’s settings on the watch, do you see any unsynced activities there? Meaning, any number other than zero:
@Jana_S yes I was able to retrieve some activities using the unsynced button on the Strava app from my Apple Watch. Regarding the iPhone connection with the watch it connects together when I get back within close proximity. Do you know why this may be happening? Thanks for the help!
@Jana_S do you know how to have it auto sync like before? Without having to press the “unsynced” button?
@Mateorun it actually is supposed to work automatically. If it doesn't, the watch probably had a problem with (reliably) connecting to the phone. Or maybe one of the devices was in low power mode. Hard to tell… - try doing a new activity and see whether it synces fine now, after you've prompted the unsynced activities to upload & “unclogged” the queue
