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Answered

subscription refund

  • July 9, 2025
  • 2 replies
  • 79 views

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How can I request for my subscription refund? I accidentally subscribed your free subscription without knowing that I'll have to pay if it expired, I barely used the app and without prior notice you automatically deducted the subscription in my account?? A yearly subscription at that.. I want it processed ASAP

Best answer by Jana_S

Hi, you need to submit a ticket at Strava Support, here's how: 

 

This topic has been closed for replies.

2 replies

Jana_S
Superuser
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  • Superuser
  • 1651 replies
  • Answer
  • July 9, 2025

Hi, you need to submit a ticket at Strava Support, here's how: 

 


Lola
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  • Strava Alumni
  • 570 replies
  • July 9, 2025

@Ineedmyrefund1600 - please note that all account and subscription inquiries will need to be handled by our Support team. The Community Hub is  for general questions and information while our Support team will handle questions that require account access

If you do not currently have an open support ticket here’s how to submit one. If you have trouble with our online form, you can send an email to support@strava.zendesk.com.

Please click here for more information about the Support Process