Skip to main content

saya ingin meminta pengembalian dana sebesar Rp 220.890 untuk langganan saya yang dibatalkan? Saya benar-benar tidak berencana untuk melanjutkan langganan setelah uji coba gratis berakhir karena saya berlangganan hanya untuk mencoba aplikasi sambil jogging. Saya lupa membatalkan langganan sebelum uji coba gratis berakhir. Uang yang digunakan seharusnya menjadi uang saku saya untuk kebutuhan sehari-hari dan biaya makan jadi saya minta maaf jika saya akan membuat Anda merasa tidak nyaman; Saya harap Anda dapat memenuhi permintaan saya untuk pengembalian dana. Terima kasih.

Google translate:

I would like to request a refund of Rp 220,890 for my canceled subscription? I really don't plan to continue the subscription after the free trial ends because I subscribed just to try the app while jogging. I forgot to cancel the subscription before the free trial ended. The money used should be my pocket money for daily needs and food expenses so I apologize if I will make you feel uncomfortable; I hope you can fulfill my request for a refund. Thank you.
 


 

Hi ​@Berlando Mahulae,

you need to submit a ticket with Strava Support, we can’t help you with the refund here at the community hub. More details: 

 


@Berlando Mahulae - please note that all account and subscription inquiries will need to be handled by our Support team. The Community Hub is  for general questions and information while our Support team will handle questions that require account access

If you do not currently have an open support ticket here’s how to submit one. If you have trouble with our online form, you can send an email to support@strava.zendesk.com.

Please click here for more information about the Support Process