Please can someone respond to me regarding open ticket #3425231
This is the 3rd ticket I have raised regarding this issue, the previous ticket no. is #3412170
I've just found the page showing my tickets, the previous 2 have been closed as 'solved' but I haven't received any communication, and I haven't been refunded...
The processing time can be some weeks, they have a huge backlog. Also your open tickets are consolidated to one ticket, therefore the closing.
It sounds like you’ve likely created multiple Support tickets. When that happens, Strava Support will merge your tickets, and this will create notifications that your duplicate ticket(s) have been closed. However one ticket will be kept open and you will receive a response when that ticket is assigned to a Support Analyst.
To check your Support tickets and confirm you have an open ticket, please sign into your Strava account on the Web at strava.com, then go to this link to see your tickets.
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