My friend bought a family plan using my credit card but I am now I am unable to join even though we are both in India. I was travelling for 3 weeks in the UK last month when my individual subscription expired and now I only see GBP prices and have been unable to join even though I am back and have logged multiple activities here.
Answered
Strava keeps resolving my support requests without actually fixing it
+1Best answer by anchskier
Please note that Strava has been receiving a high volume of support requests so response time has been lagging. In some cases, it could be a week or more before getting a response. Please be patient. Also, please note that any subsequent support requests will be combined with the original (whether or not they are on the same or similar subject matter) and the new ones will show as “resolved” even though they have not been resolved yet. That is just a function of the system.
+1I submitted support requests regarding this issue but no one addresses it, it’s been a few days already. I even emailed but my support requests are resolved without anyone addressing or even providing any answer.
+28Please note that Strava has been receiving a high volume of support requests so response time has been lagging. In some cases, it could be a week or more before getting a response. Please be patient. Also, please note that any subsequent support requests will be combined with the original (whether or not they are on the same or similar subject matter) and the new ones will show as “resolved” even though they have not been resolved yet. That is just a function of the system.
+1It’s been over a week and I don’t even know how long I should wait. Or what else I can do. I literally bought a family subscription plan for 6500 with my friend and now I am one who is unable to join. I am losing money waiting for them to respond. While, it seems like they have fired most of their support staff and wants people to ask everything from a chatbot.
anyways, country selection should be allowed somewhere in the app or the website. Just because i was traveling to London last month, I shouldn’t keep receiving UK prices many weeks later also.
+27They have huge backlog, you have to be patient.
+27As I understand subscribers get a preferred treatment, others have to wait even longer.
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