Hi - I see a lot of folk having the same issue:
I have two 100% valid email addresses, I use them all the time - one is work, the other is personal. I want to change strava default from one to the other...
So, I go through the usual bog-standard method on either PC or mobile app. I change from personal (which has been working for years), to my work email. This worked fine. But after a few days I decided to change back to personal. This fails every time, same error message “something went wrong, please try again”
I know about the verify codes/spam folders etc. I’m a long-time paid supporter. I know about not being signed in on multiple devices/accounts. I understand all that usual crap, logging in and out of accounts.
I suspect this is a bug, that prevents reusing a previously used address, or simply a flawed system overall.
I desperation I sent a ticket, and (having just now tried again) managed to change the email successfully this time. So, I’m assuming it’s a manual work-around that the support staff do (thank you). I have received no communication yet about my ticket solution. But the thing is I need this to work as expected, within the app, and I’m now too scared to change again.
And the whole reason for me trying to change is that my poor Wife has lost her job and needs to change addresses. She struck the same issue, tried getting help (non-existent), just got the usual AI drivel that told her to delete her account! My attempt to duplicate did exactly this - duplicated her problem. Neither of us are IT fools, this should be a simple process, not requiring a ticket.
Has anyone found a better solution?