I have tried to report and resolve a flag on my 50k run Sep. 28 and no one has gotten back to me. I tried submitting a follow up ticket and they keep getting marked as resolved. I also deleted the activity and reuploaded it but it’s still flagged and doesn’t give me the option to remove it. Can someone please just remove it? Why is customer service so abysmal for Strava?
The support has had a big backlog of support request, leading to long wait times. In the meantime, if you are able to post a link to the activity here, we might be able to take a quick look and see if there might be something in the activity itself that could be triggering the flag. Sometimes it isn’t always obvious but there could be some anomaly in the file that could be fixed from you end to resolve it.
Thanks - the link is: https://www.strava.com/activities/15976398742
The only thing I am seeing in the file is a spot at about mile 18.5 where it appears you had some kind of GPS signal loss or something like that causing an odd pace and the tracking skipped from one point to another further ahead. This could possibly be the issue, but not sure. The activity overall looks good (congrats on a solid ultra by the way!). Maybe try editing the file to a different activity type (change to a bike ride), save it, then edit it back to a run and see if that resolves the flag. If not, you will probably have to wait for the support to get back to you unfortunately.
Thanks for the help
If they didn’t make their system so sensitive, they wouldn’t have such a backlog.
There is another problem with this activity: It has an elapsed time of 175 hours and you couldn’t possibly do that many hours since yesterday. Maybe you can download the activity in the fit file format and correct it with the fit file tools https://www.fitfiletools.com/#/ctf#view

Good catch
Thanks again both for the help!
Login to the community
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.