Request to have an illegal segment/route removed from my private property

Thank you very much, I will try with road closed permanently and get back with feedback in a week.

Going back to your support tickets, what is the timeline of the support tickets you submitted?  I ask because the response times right now are generally pretty long (think a week or more) on initial requests.  If you submit any new support tickets while the first one is still active, or if you have an unrelated one in the system being worked, the new tickets will automatically be marked as closed (system function, not anything any person does) because it won’t allow anyone to have more than one active ticket at a time.  If it hasn’t been too long, it may be that they just haven’t gotten back to the initial ticket yet and that will just take more time.  figured I would mention it just in case that might be part of the issue on the support side.

Hi
The tickets go back to Februari 2025, and I have no other tickets opened in “my activites”. All tickets are closed. In one of the tickets I had a discussion with support to update OSM which I did but it never got reflected in strava, there are still visible routes and segments.. (how long time will it take?)
The last one was also closed without any comments thats why I joined the community for any help.

Unless there is a hidden ticket somewhere.

Thanks for you input.
 

Just in case it helps - you should be able to see all your tickets here: 

https://support.strava.com/hc/en-us/requests

Yes, thanks all are marked as resolved. 
I have also tried follow up´s on the tickets. Also ending up beeing resolved.
Its somewhat frustrating.
I will hold on for what mapbox will do and also wait for the new policies to apply.

Thanks.
 

One other idea that you might consider as a temporary thing while working to get it updated on the maps.  Consider creating a new segment on part of the road and title it something like “PRIVATE PROPERTY - CLOSED TO PUBLIC” or something like that.  It won’t do anything to stop first time users unless they somehow happen to notice the segment on the map, but if someone does happen to ride it, they will see that in their segment list and hopefully realize their error and avoid it in the future.  I did something similar on a local trail where it went from 2-way to 1-way after some new trails were put in.  It was at one point a legitimate segment, but now is the wrong way, so I updated the segment name (luckily I was the original creator) to something that says at the end “… now wrong way” just so anyone who happens to ride it that way now will see their error.

This definitely won’t solve the routing problem, but may get the message across to some people out there and takes very little effort to do.

Thanks for the suggestion — that’s a really creative and pragmatic idea.

I agree it won’t solve the underlying routing issue, but as a temporary measure it could at least help signal to some users that the road is private and should not be used. I’ll consider this as an interim step while continuing to work on getting the routing data corrected. (I can actually put 3 short segments with proper subject.)

Appreciating sharing your experience.
 

I got a report back from Mapbox. I have not seen any changes yet (9 days ago) and are not sure how long time it will take for strava to reflect the changes.  But it´s a good start.
 

Just wanted to send an update. Nothing has changed even if Mapbox resolved it.
Your change has been reviewed and approved by our team. You will beable to see your changes on the map within 7 days.

I will contact strava support once more.

Generally Strava / Mapbox only update their routing maps a few times a year I have found. Generally if I make a change on OSM, while it only takes a week or so to show up on the Strava route planner map, it can be at least 3 months before the routing engine is updated as well.

This can lead to the situation where you’ll click on point A and point B and the route picked between the two may still follow the old road layout even though the map shows that it doesn’t exist anymore!

I did change OSM a year ago 2/2 2025 and I see no changes. In my intial post I see that ​@Lola was involved who might be able to shine some light on this issue.
​@Mamopi How did it work out?