Request to have an illegal segment/route removed from my private property

Strava uses partly mapbox instead of OSM. You can try to inform mapbox that this road is private:

• In the webbrowser open the “Maps” in Strava
• Click on the (i) in the bottom right corner and then “Improve this map"
• Go to your private road and press long with the left mouse button to contribute
• From there you have some options, I don’t know which is better: You can use “Add road” and set the access restrictions to private or you can use “Add incident” where you can report a road closure or a “Miscellaneous” problem.

Thank you very much, I will try with road closed permanently and get back with feedback in a week.

Going back to your support tickets, what is the timeline of the support tickets you submitted?  I ask because the response times right now are generally pretty long (think a week or more) on initial requests.  If you submit any new support tickets while the first one is still active, or if you have an unrelated one in the system being worked, the new tickets will automatically be marked as closed (system function, not anything any person does) because it won’t allow anyone to have more than one active ticket at a time.  If it hasn’t been too long, it may be that they just haven’t gotten back to the initial ticket yet and that will just take more time.  figured I would mention it just in case that might be part of the issue on the support side.