Skip to main content

Strava Features Chat

Need assistance troubleshooting or have questions about a Strava feature or function? Share your experience among our athletes to help you get back up and running.

  • 2,292 Topics
  • 9,417 Replies
2292 Topics
J
jaecht1983Hub Starter
asked in Strava Features Chat
Strava thumbnail rendering issues on FB--it shows a random woman and not my highlighted photo

I tried to share an activity on FB but the thumbnail render is not my preferred photo--it’s a random older woman with her tongue sticking out. It is not my photo either. I tried to reboot computer and also refresh page to see if it would show up but it does not work.

30
J
T
TykeonabikeHub Starter
asked in Strava Features Chat
'Touring' tag

I'm doing thousands of miles a year touring different countries. It's even the reason I bought a Strava subscription. Most of my net miles are done touring yet there is no touring tag.  Why is this?

41
Jana_S
Superuser
M
MrbombasticHub Starter
asked in Strava Features Chat
delete impossible times in segments leaderboards

I frequently see KOM or fastest times for segments for running at speeds at which it is impossible to run, (above 25km/hr or whatever). Can't there be an algorithm applied to the segments placings which deletes these impossible times? You can't run 58km/hour. Not too dificult to filter out these times when a certain sport is chosen.

2347
N
N
NadramaHub Rookie
posted in Strava Features Chat
New route planning function useless

Please can you roll back the new route planning as it is so rubbish. I want the old one back. It incorrectly categorises roads as off road. Really unhelpful as routes which are totally road come out as 63% unspecified. Using the old version it knew they were road. Please don't launch new versions until they work! Roll it back until it's actually better!!!!!

30
N
S
SteveDarkHub Starter
asked in Strava Features Chat
Edit a run distance

Hi All,I know you can crop a run however when I do Parkrun the route goes under a large highway bridge and the distance is too short, not too long. I can't figure out how to add the extra distance into the activity in my Strava app. I have the paid version and can edit in Garmin, just not in Strava. It seems odd to me if this is not possible. Am I missing something?

285865
L
M
Mike168Hub Rookie
posted in Strava Features Chat
Global Heatmaps Limited to 13 months data

Why are the global heatmaps now limited to 13 months of data? I am not sure when it changed but previously the global heatmaps data went back multiple years. Losing this functionality severely hampers route building for hiking, mountain biking, etc. An option to filter the timeframe for global heatmaps which is available for personal heat maps should be available and it should provide heatmap data that goes back as far as possible.

7299
C
O
OzkrisHub Starter
asked in Strava Features Chat
saved routes

I can't see my saved routes on the app. Haven't been able to see them for a couple of weeks. I just get a wheel of doom circling, but nothing loads. 

30
O
S
SamoussaHub Rookie
asked in Strava Features Chat
Change in relative effort calculation ?

Hello,Did Strava change its method to calculate relative effort ? I’m seeing much higher scores starting this week for comparable efforts.See those two activities for example :https://www.strava.com/activities/15633274060/overviewhttps://www.strava.com/activities/15704488083/overview There is no discrepancy in my HR data.  

222
S
G
GozHub Starter
asked in Strava Features Chat
Why don't I get any data with power selected under fitness and freshness?

H there, I ge ta fitness and freshness graph fine when I select relative effort, but when I select power I get nothing.  Why is this?   I have been riding with power meters for a couple of years now ...

212
anchskier
Superuser
I
IvyHub Starter
asked in Strava Features Chat
How do I update location on my profile?

Hi there, I downloaded Strava in Switzerland but whenever I attempt to change the location, it would only let me change the city and the state, but never the country, so it always gives me something like “NY, United States, Switzerland”. Any possible way to fix this? Thank you so much! Have a great day!!

63303
M
O
od3rfHub Rookie
asked in Strava Features Chat
Why are chart axis off?

Steps to reproduce (iOS):go to your profile select the progress tab click on the see more of your progress button Select activities filter Check how the number of activities don’t align with the values on the vertical axis  

10
O
M
MajthreeHub Starter
posted in Strava Features Chat
Athlete Intelligence Feedback

While I am finding the feedback at individual run level interesting, I feel that if the feedback (intelligence)  looked more at blocks of runs it would be of way more value..

110022
R
L
La8pvHub Rookie
asked in Strava Features Chat
what happend with Kudos on Activity Strava?

Last few weeks I can only give approx 20 kudos to other athletes. When does Strava fix this? Unlimit kudos is absolute 

593
L
S
stephan.hugoHub Rookie
posted in Strava Features Chat
how I should proceed if I want signale a dishonest Strava user?

Hello to evereyonesomeone can tell me how I should proceed if I want signale a dishonest Strava user? Unfortunately, the Strava user in question has blocked me, and I cannot access his activities. The person in question is over 70 (!) years old and rides his modified Specialized E-Tarmac on our segments, stealing the KOMs. Several Strava users have already tried to block the person, but no one can access his profile.Greetings, Stephan  

31531
anchskier
Superuser
B
bicycletherapyHub Rookie
asked in Strava Features Chat
Hi, my main Strava accnt got mixed with an accnt I dont use

I have a main account and an account I don’t use. There are roughly three recent workouts I’d like to move to my main account, before deleting my other account. Is this possible?

282
B
A
Abe MHub Rookie
asked in Strava Features Chat
[Known Issue] "Weight Training" being saved as "Workout"

Why are some of my weight training activities coded as a “Workout” in my Training Log? I save them all as strength training in my watch. It would be nice to have all weight training activities listed as weight training activities in my Training Log.  

716
B
D
davidmatousek1Hub Starter
asked in Strava Features Chat
czech langue

Hello, I'm considering a Strava subscription, but I would like to ask if there is a need to include Czech in the application? Thank you for your answer.

542
J
A
askori23Hub Starter
asked in Strava Features Chat
Auto Excluded Efforst

https://www.strava.com/activities/11239201596Hello everyone,Yesterday I made a really hard effort and I broke my record for 3 segments listed in the picture above which are excluded for me. On 2 segments, I didn't even take the KOM, so I don't see why my result is excluded for those 3 segments, while the results for the other segments are included. You can review the entire ride and see that everything is fine.My HRM wasn't working because the battery ran out on my Garmin. You can see from all my previous rides that I use it, and it's not my intention to cheat or do anything suspicious, but to enjoy riding and achieve good results.I use Strava because I love segments, leaders, personal records, KOMs, but it feels like a lottery whether efforts will be considered at all.I hope you will consider my complaint because otherwise I wouldn't have written it here.Thank you for your understanding.

38914
A
K
KerHub Starter
asked in Strava Features Chat
My activity was wrong

Hi Strava, my activity yesterday was recorded incorrectly. It's showing the wrong distance, incorrect paces, and obviously incorrect PRs. I ran 9k but it says I ran 39k!! at a pace faster than the best in the world 🤦🏽‍♀️. This is messing up all my training data. Is there a way to fix this?" I've been using Strava for years, and recently I've been using the app for my runs because my watch isn't working properly. For the last few days, I've noticed that the distances in the app are always shorter than what I actually run. It seems very strange that it's giving me these numbers, especially since my profile shows my current pace is around 7 😅. Look the map, thats a small park 😁 . I'm really embarrassed that they think I was in a car.

241
Jana_S
Superuser
E
ErickeeeHub Rookie
asked in Strava Features Chat
[Known Issue] Issue with an activity crop tool on mobile

Hello,I completed a bike ride of 100.1 km, and when I finished the route, I shortened it by 0.1 km. But when the route updated, it now only shows 55.97 km. I lost half of my ride and I can’t manage to recover it. What should I do? Could we restore the original route? Is this an option available in the paid version?Thank you.Eric.

3988
E
D
DFayHub Rookie
asked in Strava Features Chat
Create Route issues

Since the latest app update the ‘create route’ section is unusable for me. I select the start point near my house and select the the next point about 100yds away and the map automatically moves my start point somewhere else that isn’t a public road and creates a route that isn’t correct. This happens all the time now and wasn’t an issue before. Is anyone else having this problem? [screenshots provided]

202
D
P
Przemek SiczekHub Rookie
asked in Strava Features Chat
Camera video very poor

My videos recorded on the phone show up in a very good quality. Meanwhile, those from the Hero Black 13 Camera have traces of high compression, they are really bad. Do you have any way to improve this?

3545
H
C
cemezaHub Rookie
asked in Strava Features Chat
edge 1040 does not show my starred segments in strava live segments

I have read all the manuals. I have tried everything, however my edge 1040 does not show automatically strava live segments I have starred on when I approach to them. GPS issue? I don´t think so. Live segments does not run when I am on a course? It is not the problem. I don’t follow courses. I have done all is indicated on strava web and garmin connect web, but no solution yet. Any help? 

454
C
E
eric2Hub Rookie
asked in Strava Features Chat
create routes on mobile

The newest route creation change seems backwards. The draw and route tool often appears in a different location than my finger on the screen, and I still can't toggle to manual mode like on the PC tool.The worse change though, is when I'm mapping normally and there's a tagged location, like a restaurant or landmark, I can't just click and keep routing. The tool opens the fly away tab to tell me about the location and I have to click add to route, and hope it's on the path I wanted to travel. If I click on a part of my route that I've already been, I have to choose add point or end here each time. The tool is more cumbersome to use than in the past, and I make routes 4-5 times a week. Is there an easier way? Any chance for an update on the routes again?

343
E
D
DaveF89Hub Starter
posted in Strava Features Chat
New create a route function is just terrible.

I regularly use the create a route function to plan my runs however with this new update (28th august 2025) it does not work properly, when ever i click and drag a line as part of my route where it would be previously very clever and fill in the exact line i had drawn, this new one fails everytime, adding random routes nowhere near where i dragged my finger originally.Thought id better feed this back as would like it to be back as it was ASAP.

231
Marya
Community Manager

Badge winners

Show all badges
Terms & ConditionsCookie settings