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[KNOWN ISSUE] Problems creating Routes



We're aware of a technical issue that may impact some Athletes who are trying to create longer routes.

Sincere apologies for this issue.  Our Team is working on a fix, and we will update this thread when we have more information. We appreciate your patience.


just tried to create a route for tomorrow in the app and it can no longer create routes. 
Does anyone know how to do this now?



In my region (Belgium) it looks a lot better! Sort of back to the old days 🙏🙌

Can you guys confirm? 

It's still broken for me. It no longer generates routes everywhere. It just shoes me 3 prefabricated ones starting at my position and several others starting elsewhere (= useless) and none of them matches the parameters I specified. This is just so bad.

Same for me too, get three route and no way to re-search for more. 


Any update on this? I will cancel my subscription if this doesn't get fixed. Ridiculous to remove such an essential feature. 

Partial fix. The routes it now generates are a bit random. Distances can be strange and doesn’t seem to look at hilly vs flat. 

So getting better but still broken

Just tested it. 100% what Wurfy said. A little better but still not what it used to be….


I would also like a button to generate 3 new options. With the old planner there was a workaround by switching back and forth between segments and routes.

So strange that you brake something that worked really great. Maybe a different service provider that was cheaper? Can’t think of any other reason.

Mt. Kenya

This is not a "minor problem". Whereas I before could create good routes everywhere, most places now result in zero routes or routes that are not satisfying the criteria. Just roll back to previous version and then get some user feedback before you make changes.


FWIW, I really loved the old routeplanner in the app. Always gave me great suggestions and it was so easy to generate 3 new routes to choose from. 

the new planner only works half the time and it always suggests the same routes that don’t start at my location. So I still have to edit them on the laptop 😩

wish I could reverse the update. 😕


We too. 

Strava knows about the problem but no fix

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