Strava Features Chat
Need assistance troubleshooting or have questions about a Strava feature or function? Share your experience among our athletes to help you get back up and running.
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Share your Strava Maps story to win 1-year of subscription!

Whether you use suggested routes to find your new favorite neighborhood loop, download offline maps to trek through the backcountry, or use Heatmaps to find new places to explore — we want to hear how you are using Strava Maps! Tell us what you value...

Marya by Community Manager
  • 3 replies
  • 12 kudos

[KNOWN ISSUE] Problems creating Routes

UPDATE FROM STRAVA: We're aware of a technical issue that may impact some Athletes who are trying to create longer routes. Sincere apologies for this issue.  Our Team is working on a fix, and we will update this thread when we have more information. ...

Wurfy by Shkhara
  • 16 replies
  • 52 kudos

Matched Runs

The matching feature does not count more than 200 ( matched runs ) , time to change a route  

d_P by Mt. Kenya
  • 1 replies
  • 0 kudos

Most activities are missing from personal heatmap

Hi all!I recently resubscribed to Strava and I noticed that almost all of my activities are left out from heatmaps. I have chosen: All timeAll sportsInclude private activities So I think all of them should be on the heatmap, but almost none of them a...

Reordering profile main activities

Unsure why the default sport selected (running) isn’t the main graph displayed on my profile and is instead something done secondary (weight training). is there an option to customize what is displayed on initial viewing? thanks 

Resolved! Strava Segments

I have been a strava member for a while. Ever since 2020 during Covid, I have based my entire speed work around taking Strava segments in a crazy HIIT workout. It has helped me immensely in lowering my marathon times to below 2:50 now as a 50 year ol...

Resolved! Hiding an area

Hey. So i am trying to figure how to make a custom area I ALWAYS want to hide. I have a friend building a trail and trying to keep it on the semi down low, nothing to do with owners etc.. It's just to keep the Tree burning rubbish dumping A/holes off...


Resolved! Uploading a route from Komoot

I have recently uploaded route that I have recorded on Komoot onto Strava, which works fine, but the total km ridden on the Komoot ride is not adde to my weekly total. Do I need to do anything else?

Resolved! Export historical bulk .fit data for Coros upload

I've reached out to support a few times with no response, so I'm trying here too.I was a long time Nike Run Club user, and I recently got a Coros watch. In trying to get my historical data from NRC to upload to Coros, I was unable to obtain .fit file...

caskew13 by Mt. Kenya
  • 1 replies
  • 0 kudos

Resolved! Strava needs longer activity

As of last 14/05/24, I always receive a message on my Android phone" strava needs a longer activity to upload and analyse", no matter if I walk 1 Km or 5,5Km. I tried some suggestions of using sync button, but I could not find it  

Ze by Mt. Kenya
  • 1 replies
  • 0 kudos