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How long it takes for strava support to reply?

Dark
Mt. Kenya

Hey,

It's been more  than a week since I submitted a support request and still no response.

1 ACCEPTED SOLUTION

Scout
Moderator Moderator
Moderator

Hey @Dark
Thanks for posting. We do our best to answer our support emails as quickly as possible and we do offer expedited support for our subscribers. I took a look and see your email to support, #2863619; you should receive a response to your support ticket shortly.

Thank you for your patience. 


Cheers,
Scout (she/her)
STRAVA | Community Hub Team

View solution in original post

5 REPLIES 5

Scout
Moderator Moderator
Moderator

👋 Hello @Dalup & @Dark,
We do our best to answer our support emails as quickly as possible and we do offer expedited support for our subscribers. Please be patience and if you haven't yet received a response, you should receive a response shortly.


Cheers,
Scout (she/her)
STRAVA | Community Hub Team

Scout
Moderator Moderator
Moderator

Hey @Dark
Thanks for posting. We do our best to answer our support emails as quickly as possible and we do offer expedited support for our subscribers. I took a look and see your email to support, #2863619; you should receive a response to your support ticket shortly.

Thank you for your patience. 


Cheers,
Scout (she/her)
STRAVA | Community Hub Team

Would you mind looking up my inquiry, too. I didn’t get support yet ….

Thanks! Looking forward for response 🙂

Did you get a response?