How long it takes for strava support to reply?

[Dark]

Hey,

It's been more  than a week since I submitted a support request and still no response.

[chrisstrava76]

Just wondering.. how long does it usually take for a request to be followed through?

I accidentally deleted my activity and want to know whether it will affect my goals for this week in distance and elevation.

[Scout]

Hey @chrisstrava76, 
Thanks for your post. We do our best to answer our support emails as quickly as possible and we do offer expedited support for our subscribers.
How quickly we get to your support ticket will depend on the volume of tickets that have been submitted on a given day. 

[Scout]

👋 Hello @Dalup & @Dark,
We do our best to answer our support emails as quickly as possible and we do offer expedited support for our subscribers. Please be patience and if you haven't yet received a response, you should receive a response shortly.

[Scout · Accepted solution]

Hey @Dark, 
Thanks for posting. We do our best to answer our support emails as quickly as possible and we do offer expedited support for our subscribers. I took a look and see your email to support, #2863619; you should receive a response to your support ticket shortly.

Thank you for your patience. 

[cgeorgee]

Hi, not trying to be impatient but my support ticket was about someone harassing me in spite of being blocked and I would like it addressed as quickly as feasible. Ticket # is 3023435. Thank you! 

[Scout]

Hey @cgeorgee, 
Thanks for your post. I took a look and it looks like you are working with our Support Rep, Charles. He will respond to your follow up as soon as possible. 

[Dalup]

Would you mind looking up my inquiry, too. I didn’t get support yet ….

[Dark]

Thanks! Looking forward for response 🙂

[Dalup]

Did you get a response?