Hi,
Since December 2025 I´m using a Polar Pacer Pro watch to record my activities and until May 26th Strava correctly displayed “Polar Pacer Pro”.
But starting with May 27th, while I am still using the same watch to record my activities, Strava suddenly writes that the device I used would be a “Polar Loop Gen 2”.
Since this is obviously wrong, why?
Answered
Strava lists wrong device name
+1Best answer by BriB
I've been having the exact same problem, and finally figured out what was going on. Until very recently, Strava was auto importing the .tcx file from Polar Flow, where it correctly read the "Polar Pacer Pro" device name. But for some reason Strava has now started auto importing the .fit file instead of the .tcx file. The .fit file uses a device ID instead of relying on the text name, and apparently that device ID is mapping to the wrong name (Polar Loop Gen 2). I've submitted a request to Strava to fix the issue. Workaround is to manually upload the .tcx file to see the correct name. Hope this helps!
Same here ;(
At least this is not an isolated glitch, hoping it will be solved quickly as it does prevent some features when trying to update activity (e.g altitude)
I've been having the exact same problem, and finally figured out what was going on. Until very recently, Strava was auto importing the .tcx file from Polar Flow, where it correctly read the "Polar Pacer Pro" device name. But for some reason Strava has now started auto importing the .fit file instead of the .tcx file. The .fit file uses a device ID instead of relying on the text name, and apparently that device ID is mapping to the wrong name (Polar Loop Gen 2). I've submitted a request to Strava to fix the issue. Workaround is to manually upload the .tcx file to see the correct name. Hope this helps!
Same here! Polar Pacer Pro, and now all activities are displayed as “Polar Loop Gen 2”. I reached out to Strava support via the app yesterday but the AI assistant insists that this is not a Strava issue - without connecting me to a real support person or mentioning the technical changes explained here. This adds to the problems Strava is having with swim workouts, ignoring the pauses tracked on a Polar watch and adding them to the “activity time”… Very disappointing.
I've been having the exact same problem, and finally figured out what was going on. Until very recently, Strava was auto importing the .tcx file from Polar Flow, where it correctly read the "Polar Pacer Pro" device name. But for some reason Strava has now started auto importing the .fit file instead of the .tcx file. The .fit file uses a device ID instead of relying on the text name, and apparently that device ID is mapping to the wrong name (Polar Loop Gen 2). I've submitted a request to Strava to fix the issue. Workaround is to manually upload the .tcx file to see the correct name. Hope this helps!
Thx for your unput. Is it a workaround provided by Strava or something you figured out yourself ?
I've been having the exact same problem, and finally figured out what was going on. Until very recently, Strava was auto importing the .tcx file from Polar Flow, where it correctly read the "Polar Pacer Pro" device name. But for some reason Strava has now started auto importing the .fit file instead of the .tcx file. The .fit file uses a device ID instead of relying on the text name, and apparently that device ID is mapping to the wrong name (Polar Loop Gen 2). I've submitted a request to Strava to fix the issue. Workaround is to manually upload the .tcx file to see the correct name. Hope this helps!
Thx for your unput. Is it a workaround provided by Strava or something you figured out yourself ?
Juniorlememo, the workaround of importing the .tcx file was something I figured out myself. I'm still waiting on a response from Strava, but hopefully they get to it soon.
+1I've been having the exact same problem, and finally figured out what was going on. Until very recently, Strava was auto importing the .tcx file from Polar Flow, where it correctly read the "Polar Pacer Pro" device name. But for some reason Strava has now started auto importing the .fit file instead of the .tcx file. The .fit file uses a device ID instead of relying on the text name, and apparently that device ID is mapping to the wrong name (Polar Loop Gen 2). I've submitted a request to Strava to fix the issue. Workaround is to manually upload the .tcx file to see the correct name. Hope this helps!
I guess I asked “why” ;)
so thanks for the explanation, thanks for reporting the issue to strava
on the other hand for the workaround I would have to:
1. manually export the file from polar
2. manually transfer it to the pc (because the strava app has no function to upload)
3. manually upload to strava
… a lot of wasted time, to do that for every activity
hope strava fixes the issue
To reach Strava support I was using the Strava website on my laptop (I haven't tried it with the app). I clicked the "Strava Support" link under "Help" at the very bottom of the page, and then "submit a request" at the top right of the support page. This allowed me to submit a request without getting stuck with AI.
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