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problème abonnement strava

  • May 26, 2025
  • 1 reply
  • 86 views
B
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Bonjour,

Cela fait plusieurs fois que j’essaie de m’abonner à Strava, en vains, et plus récemment j’ai payé 60e mon abonnement annuel mais toujours rien, le site me dis que je peux m’abonner et quand j’essaie de m’abonner il me dit que je suis déjà abonné, cependant sur l’application je ne suis pas en premium et je ne peux pas bénéficier des fonctionnalités. 
Mon compte est à l’adresse mail 
benjamin.perrier5@gmail.com

Merci pour votre aide

Cordialement 

Benjamin PERRIER

Best answer by Jana_S

Google translate:

I have tried to subscribe to Strava several times, without success, and more recently I paid 60 euros for my annual subscription but still nothing, the site tells me that I can subscribe and when I try to subscribe it tells me that I am already subscribed, however on the application I am not in premium and I cannot benefit from the functionalities.
 

Hi ​@Benjfripouille,

double check that you have not accidentally created a duplicate account - some users for example purchase a subscription with their Apple ID and it's then applied to a Strava account with their Apple ID address, but they actually lugging in under a different account in Strava. 

If that's not the case, you’ll need to contact Support, as here at the community hub we have no access to people's accounts and subscriptions. Here's how: 

 

    1 reply

    Jana_S
    Superuser
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    • Jana_S
    • Superuser
    • 1703 replies
    • Answer
    • May 26, 2025

    Google translate:

    I have tried to subscribe to Strava several times, without success, and more recently I paid 60 euros for my annual subscription but still nothing, the site tells me that I can subscribe and when I try to subscribe it tells me that I am already subscribed, however on the application I am not in premium and I cannot benefit from the functionalities.
     

    Hi ​@Benjfripouille,

    double check that you have not accidentally created a duplicate account - some users for example purchase a subscription with their Apple ID and it's then applied to a Strava account with their Apple ID address, but they actually lugging in under a different account in Strava. 

    If that's not the case, you’ll need to contact Support, as here at the community hub we have no access to people's accounts and subscriptions. Here's how: 

     


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