Hello @msilveira 

Thanks for posting about that.  Can you check that you have granted Strava consent to process and store your health-related data which includes heart rate data?  That is necessary before you will see heart rate data on your Strava activities.

Please let me know if that works for you.

Hi Jane,

Thank you for the info. I have granted consent to process and store my data. Again, today, after my bike ride, Huawei Health sent all the information about it to Strava but no heart rate. Maybe these (huawei watch 4) and Strava are not compatible? Well, I guess I will stick to the free version of Strava...

Hello @msilveira 

This post has been escalated to our Support team. If you have a similar question please submit a support ticket and we will investigate further.

Hello,

Scout has marked this as solved, but I can't find where that solution is! Meanwhile, I found out an application "healthsynch" that correctly reads from huawey and then correctly writes it to Strava. But it seems awkward that I need an intermediary between the parts, so I am going to give up on this. Thanks.

Have you tried to check the 3 boxes mentioned here under point #3 ?

https://communityhub.strava.com/t5/devices-and-connections/huawei-health-to-strava/td-p/4179

Hello everyone, hello @Jane11,

I have the same problem, my heart rate is not synchronising with Strava, even though I have everything allowed in Strava and Huaweei Health.
I have tried several times to reset the watch, disconnect between the two apps and it still doesn't work.

Best regards, Matej

Hello,

If you continue to experience this issue, please submit a support ticket and we will investigate further.

hi

I have the same problem. I completely uninstalled the apps. deleted all past data. reinstalled everything. gave all permissions to both apps.

but it gives heart rate insights error. no heart rate data for running cycling swimming nothing. heart rate is the most important thing for me.

if this problem is not solved, I will not continue after 1 month trial. but this problem, it will be a serious loss for huawei and strava

pls help us

I have exactly the same problem with my Huawei gt 2 pro. My gf has no issues with exporting all of her data from Amazfit gtr 2e with ZEPP. 
Please fix this asap.

I have also had the same problem with syncing the heart rate in activities synced from Huawei Health since buying the Huawei Watch 4 Pro.

I assumed it was a Huawei Health app issue and I raised a ticket with them.

If you find anything on Stravas end that would be helpful.

Thanks 

same problem here with my GT4. Any solution?

I have the same problem with my hwawei heart rate data can't sync to strava, and it seems strava hasn't solution yet

I wrote this problem to strava. but strava said that it receives data from many platforms and processes the data that comes to it.

so incomplete data is coming from huawei.

I asked strava to solve this with huawei. but I didn't get an answer.

strava was at least interested. huawei didn't even respond.

it is sad that the problem continues with gt4. i guess huawei will not be a sports watch.

Hello, I don't think that it is a problem with Huawei because other software can read the information coming from Huawei. For example, health sync can read from Huawei and pass the info to Strava. It's just awkward that you have to use another paid subscription to get the data into Strava? If health sync can why can't Strava?

So what is the solution?

it’s been almost 1 year, but i still face the same issue with my gt 4

I hope strave take this issue serriously or i’ll consider unsubscribe my subscription

I also got the feedback from STrava that this is huawei fault because they only send *.gpx files to strava:

The problem lies squarely with Huawei. The update to Strava does not have heart rate data. A third party app is able to retrieve this via Huawei's API and forward to Strava - but at a cost.

Huawei also has limited external sensor support and only via bluetooth. As far as I can see, just some heart rate straps (not my Scoche Rythm+).

This is more a lifestyle watch than a true sports watch and I think Huawei's marketing has been deceptive.

If, for example: healthsync - can read the heart data from Huawey and strava cannot, why do you say that "the problem lies squarely with Huawey"? why can't Strava do whatever healthsync does? Is there a reason? Legal or other?

Strava gets data pushed to them from various sources of workout data. It is not their role to gain authorisation to access your data then pull it from Huawei. Why should they burden their server with this extra task when all Huawei needs to do is add the HR data to the file they push up to Strava.

The Huawei server seems painfully slow. Perhaps they are protecting their own bandwidth? Perhaps they earn a little something from each copy of Health sync?

Seems like poor business practice to me.

The solution that works wonders for me is to buy Health Sysc app. You can try it for free to see if it suits you (works perfectly fine for me) and if yes, then buy it for lifetime for like $4 or something like that.

https://play.google.com/store/apps/details?id=nl.appyhapps.healthsync&hl=en_US

Same problem with gt4. Health Sync don't work with IOS; is there an alternative app for IOS?