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After completing a form of increasing number of athletes

  • November 28, 2024
  • 7 replies
  • 246 views
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Good day Strava developers,

It's been over 2 weeks since I have submitted a form asking to increase number of athletes. I have sent an email to follow up, not response. How long does it take to get feedback/approval after completing the form?

Thanks

 

Best answer by Bryant

Hey ​@nikeow,

I can confirm that is the correct form to submit to request an increase.
Our developers can take anywhere from 5-7 business days to review your request.

If you have any additional questions, you can reach our developers directly at developers@strava.com.

    S

    7 replies

    S
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    • Siam
    • Hub Rookie
    • November 29, 2024

    Welcome to the "Waiters" club. I've experienced something similar twice. The first time, they asked me to provide more screenshots of my app (after 2 weeks). Then, more than a month passed, and I heard nothing from Strava...

    J
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    • julbrs
    • Hub Starter
    • December 7, 2024

    On my side submitted on October 14th, still waiting. Nearly 2 months… ⏳

    S
    N
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    • nikeow
    • Hub Starter
    • February 25, 2025

    should be > 6months and still waiting. Not sure what is up or am I not complying to the terms?

    mikeruns26.2
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    • mikeruns26.2
    • Hub Climber
    • February 25, 2025

    My first application was approved in 2 weeks. Submitted Nov 26, 2024 and approved Dec 3rd, 2024. All the limit increases were great until my app got a lot of users recently and I’m quickly approaching the new limit. I’ve submitted another request today, so let’s hope it gets turned around quickly. 🤞

    N
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    • nikeow
    • Hub Starter
    • February 26, 2025

    My first application was approved in 2 weeks. Submitted Nov 26, 2024 and approved Dec 3rd, 2024. All the limit increases were great until my app got a lot of users recently and I’m quickly approaching the new limit. I’ve submitted another request today, so let’s hope it gets turned around quickly. 🤞

     

    May I know which is the link to the form? Is it this one?


    https://share.hsforms.com/1VXSwPUYqSH6IxK0y51FjHwcnkd8

    Bryant
    Community Manager
    Forum|alt.badge.img+26
    • BryantCommunity Manager
    • Community Manager
    • Answer
    • February 27, 2025

    Hey ​@nikeow,

    I can confirm that is the correct form to submit to request an increase.
    Our developers can take anywhere from 5-7 business days to review your request.

    If you have any additional questions, you can reach our developers directly at developers@strava.com.

    KBryant24 | STRAVA | Community Hub Team
    N
    E
    mikeruns26.2
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    • mikeruns26.2
    • Hub Climber
    • February 28, 2025

    Just an update for others that are waiting, my app was approved for additional users! I submitted my request Tuesday and was approved yesterday. I also had an email thread with developer support where they recommended I implement webhooks to reduce API calls. I implemented webhooks and let them know and my application was approved. I’m not sure if that additional email thread helped or not, but hope this experience helps you!

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