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Question

Internal Server Error on watch.samsung.strava.com at first boot of app on samsung watch

  • October 10, 2023
  • 54 replies
  • 160 views

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54 replies

Forum|alt.badge.img
  • Hub Starter
  • October 11, 2023

Are they actually going to fix this issue, no update from Strava either?


Forum|alt.badge.img+1
  • Hub Starter
  • October 11, 2023

Thank you for posting this!! I spent the last 24hrs thinking I'd lost my mind because my watch wasn't syncing to my Strava account at all.

I've spent the entire day resetting my Gear Frontier watch and getting to the stage of needing the 4 digit code a million times. I've tried everything... Have now lost a bunch of unsynced workouts, runs etc from the last two days due to resetting my watch and backing up to an older version.... This is just nonsense.

So by this thread it seems the problem was never my watch, my phone or my account... Thanks for wasting my day, threatening my sanity and dropping a bunch of workouts into the abyss never to be seen again. 

When will this be fixed please Admin. 

 


Forum|alt.badge.img+1
  • Hub Starter
  • October 11, 2023

I had the very same syncing issue with my runs and yoga sessions and thought it was my device. Reinstalled and reset the whole stupid lot only to get to the 4 digit code issue. What a mess, I'm sure we've lost those unsyncd sessions now. 


Forum|alt.badge.img+2
  • Hub Starter
  • October 11, 2023

Still waiting for any update or any reply on whats happening... Now bearing in mind Strava, I and I guess others hav paid a subscription to use Strava.... WHAT IS HAPPENING!!! If its a case of sorry, its no longer available, thats fine, email all you members who are the same as me, at a loose end, and we will, well I will happily go to another App and i will want a full refund for my subcription. Strava has been a great App, however feel very very let down with lack of if any plans or correspondance on how to solve, or indeed you informiong us on WHAT you guys are doing. just left in te dark here!!!!   


Forum|alt.badge.img+1
  • Hub Starter
  • October 11, 2023

I am getting the same internal server error when requesting the 4 digit code. What is happening here? Can Strava admin provide an update ASAP?


Forum|alt.badge.img+2
  • Hub Starter
  • October 11, 2023

The same problem for me. 

First problems with sync. 
Delete and re-install the app and now problems with the 4-digitcode.

Please tell me how to solve. 


Forum|alt.badge.img+2
  • Hub Starter
  • October 11, 2023

Same issue here... disappointed.


Forum|alt.badge.img+1
  • Hub Starter
  • October 11, 2023

Pls keep me updated i have the same issue

 


Forum|alt.badge.img+1
  • Hub Starter
  • October 11, 2023

I have the exact same since yesterday.

Can we get the code via email or something? 


Forum|alt.badge.img+1
  • Hub Starter
  • October 11, 2023

Me to


Forum|alt.badge.img+2
  • Hub Starter
  • October 11, 2023

Same here, after not syncing installed strava again and now cant get the 4 digit code.


Forum|alt.badge.img+3
  • Hub Starter
  • October 11, 2023

hi

Same here, after not syncing installed strava again and now cant get the 4 digit code.


Forum|alt.badge.img
  • Hub Starter
  • October 11, 2023

Same issue here, frustrating. Communication is key in these situations. 


Forum|alt.badge.img+3
  • Hub Starter
  • October 11, 2023

Are we any closer to an answer/resolution from Strava. Whole point of the wearable app is so I don't have to take my house brick sized phone with me. 


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  • Hub Starter
  • October 12, 2023

Switched to Samsung Health yesterday, works fine. Or maybe even better. Smoothless sync with strava.


Forum|alt.badge.img+2
  • Hub Starter
  • October 12, 2023

What do you mean with linking Health to Strava? I want that too.


Forum|alt.badge.img+4
  • Hub Starter
  • October 12, 2023

I'm now using the Sansung Health app on my watch to record my activities. It works, records and syncs so much better than the Strava watch app ever did.

The only downside is that it only syncs GPS activities, not workouts, but I just record a workout as any GPS activity and then edit it on the Strava phone app.

I don't think I'll ever go back to the Strava watch app.


Forum|alt.badge.img+4
  • Hub Starter
  • October 12, 2023

I'm now using the Sansung Health app on my watch to record my activities. It works, records and syncs so much better than the Strava watch app ever did.

The only downside is that it only syncs GPS activities, not workouts, but I just record a workout as any GPS activity and then edit it on the Strava phone app.

I don't think I'll ever go back to the Strava watch app.

In the Strava Health app on you phone, go to settings, then Services and you can link with Strava there. Then just record your GPS activities on your watch ⌚️  and it'll syc automatically when you finish your activity and you can view it on Strava.


Forum|alt.badge.img+1
  • Hub Starter
  • October 12, 2023

There is another annoying problem. My watch suddenly goes blank an hour after a workout. Have even done a full factory reset. I didn't realise at first that the sync wasn't working. I think the draining of my watch is also caused by the continuous syncing.


Forum|alt.badge.img+2
  • Hub Starter
  • October 12, 2023

Same problem here


Forum|alt.badge.img+1
  • Hub Starter
  • October 12, 2023

I've got the same problem, i cannot sync my activities... Help !


Forum|alt.badge.img+1
  • Hub Starter
  • October 12, 2023

Ditto this has been happening since Tuesday, Oct 10. Why is the website also down to get a new code.


Daryl_B
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  • Hub Starter
  • October 13, 2023

Happy days, I am now connected.


Forum|alt.badge.img+2
  • Hub Starter
  • October 13, 2023

For me it works again, I got the 4 digit code


Forum|alt.badge.img+1
  • Hub Starter
  • October 13, 2023

I also receive a code. But still not working. On the watch i see "connecting" and after a few moments "Time out".

//edit
Deleting the app and downloading again did the trick. Connected again!