Does any one facing app freezing issue in ios app, there are multiple scenario where it freeze like
1 .while searching athlete.
2. while scrolling notification.
Answered
IOS app bug
+2Best answer by Scout
Hey @Chandan,
Thanks for your post and sorry for the trouble. Can you try our initial troubleshooting step of deleting and reinstalling the Strava app? Our recommended instructions are below:
1. Delete the Strava application from your phone
2. Power your device off for 10 seconds
3. Turn your phone back on
4. Reinstall the Strava application
Note: You will not lose any data if you do this since all data is stored on the Strava servers.
Apple App Store:
Strava: Run, Ride, Swim
How to update your apps on Apple: Support - Apple
If this does not resolve your issue, please submit a support ticket and we will investigate further.
+28Hey @Chandan,
Thanks for your post and sorry for the trouble. Can you try our initial troubleshooting step of deleting and reinstalling the Strava app? Our recommended instructions are below:
1. Delete the Strava application from your phone
2. Power your device off for 10 seconds
3. Turn your phone back on
4. Reinstall the Strava application
Note: You will not lose any data if you do this since all data is stored on the Strava servers.
Apple App Store:
Strava: Run, Ride, Swim
How to update your apps on Apple: Support - Apple
If this does not resolve your issue, please submit a support ticket and we will investigate further.
+2Hi Scout,
Still have the same issue even I checked with my friends they are also facing the same issue . It might be a ios app global issue or specific to India , I am sure issue is not related to specific user or device.
Please check.
+28Hey @Chandan,
Thanks for your post. If you still having an issue, please submit a support ticket and our support team can provide further assistance.
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