Hi,
I submitted a support ticket yesterday evening about a segment not matching despite staying on course during the Garmin sync error. The algorithm said there was a deviation from the course at 35% despite staying on track at this stage. Could you please advise if a manual match can be made in this instance from the support ticket?
Thanks a mill!
Hi @henbro88,
Thanks for your post. This inquiry will need to handled by our support team. The Hub is great for general questions and information while our Support team will handle questions that require the member to share personal account information. We may also escalate a post to our Support team if a topic is highly complex or technical. I took a look and you have an open support ticket with us, #2834264 that will be responded to as quickly as possible.
Please note that we prioritize tickets from our subscription athletes, however we do our best to get to everyone's support requests quickly. Thank you for your patience!
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