Skip to main content
Answered

Speed wrong

  • April 24, 2024
  • 1 reply
  • 189 views
D
Forum|alt.badge.img+3

I am a paying user so please don’t answer with “subscribe ….”. I use an iPhone 15 pro max. Everything is updated, Strava app has been re-installed etc.

 Strava doesn’t show the church speed during cycling any more. When I start it takes at least a kilometre until a speed is shown at all. But right after showing it, it freezes for a few minutes. That issue repeats. So I never have the actual speed.  Curiously, the distance is shown correctly. I assume it’s not an gps issue. 
Has anybody a solution?

Best answer by Scout

Hey @Dalup, 

Thanks for your post. Can you try our initial troubleshooting step of deleting and reinstalling the Strava app? Our recommended instructions are below:

1. Delete the Strava application from your phone
2. Power your device off for 10 seconds
3. Turn your phone back on
4. Reinstall the Strava application 

Note: You will not lose any data if you do this since all data is stored on the Strava servers.

Google Play Store:
Strava: Track Running, Cycling & Swimming
How to update your apps on Android: Support - Google

If this doesn't resolve your issue, we will need to send this over to our support team to further investigate. 

Apple App Store:
Strava: Run, Ride, Swim
How to update your apps on Apple: Support - Apple

    1 reply

    Scout
    Forum|alt.badge.img+28
    • Scout
    • Strava Alumni
    • 1398 replies
    • Answer
    • April 24, 2024

    Hey @Dalup, 

    Thanks for your post. Can you try our initial troubleshooting step of deleting and reinstalling the Strava app? Our recommended instructions are below:

    1. Delete the Strava application from your phone
    2. Power your device off for 10 seconds
    3. Turn your phone back on
    4. Reinstall the Strava application 

    Note: You will not lose any data if you do this since all data is stored on the Strava servers.

    Google Play Store:
    Strava: Track Running, Cycling & Swimming
    How to update your apps on Android: Support - Google

    If this doesn't resolve your issue, we will need to send this over to our support team to further investigate. 

    Apple App Store:
    Strava: Run, Ride, Swim
    How to update your apps on Apple: Support - Apple

    Cheers,Scout (she/her)STRAVA | Community Hub Team


    Terms & ConditionsCookie settingsAccessibility statement