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I've accidentally found out that it's possible to view the list of my Strava support tickets in the mobile app. However, it's quite cumbersome to find them (need to open any Help text and then, seemingly randomly, there is or is not a “pen” icon in top right, which would open the list of my tickets & updates.)
 

This really should be accessible easier (and more reliably too - the current path mentioned above works quite unpredictably), i.e. directly from the app menu - perhaps it would make most sense to include in Settings > Help; and it would also be helpful if we could enable push notifications for ticket updates. 

Hi ​@Jana_S 

Thanks so much for submitting this feedback. We generally reserve the Ideas Board for Strava Product features suggestions. I’ve moved this post onto our General Chat Board and tagged it as feedback. I’ll also share it with the Strava Support Team. Thanks again.

Hi ​@Jana_S 

Thanks so much for submitting this feedback. We generally reserve the Ideas Board for Strava Product features suggestions. I’ve moved this post onto our General Chat Board and tagged it as feedback. I’ll also share it with the Strava Support Team. Thanks again.

Hi Jane - to clarify, this IS about the mobile app. I’m attaching screenshots - this is how we can see tickets within the app, but 1) it's not intuitive (I got there completely accidentally) and 2) it's not reliable (the top-right corner sometimes is there and sometimes it isn't - no idea what the pattern is, only that it usually vanishes after first opening the tickets list, and reappears at some point later)

 


 

 

 

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