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Update account details

  • May 1, 2024
  • 2 replies
  • 15 views

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I’ve been trying for nearly 2 years to reset my email and password as the existing ones are no longer usable.
I have tried to get a response from Strava using both the in apps help support and emails.
I’m only able to login through Facebook which I wish to no longer use.

I would really appreciate it If someone could contact me as I’m finding things extremely frustrating as a financial member and getting no response. Many thanks 

Best answer by Jane

Hello @pmacmrd1960 

Thanks for your post.  The Strava Support Team will be happy to help you with this.  I've checked our ticketing system and I can confirm your request for help has been received.  Someone will be in touch with you soon.  

2 replies

Jane
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  • Strava Alumni
  • Answer
  • May 1, 2024

Hello @pmacmrd1960 

Thanks for your post.  The Strava Support Team will be happy to help you with this.  I've checked our ticketing system and I can confirm your request for help has been received.  Someone will be in touch with you soon.  


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  • Author
  • Hub Rookie
  • May 1, 2024

Thank you I really look forward to resolving this issue. Kind regards,