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Answered

Better Reciepts

  • November 18, 2022
  • 7 replies
  • 645 views
L
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Quick backstory:

Here in Sweden we have a system called friskvårdsbidrag (wellness subsidy) , an elective system where companies can hand out up to 5000sek (500usd) to its employees for exercise and health related services. For this however a receipt is needed, and a legal one.

Idea suggestion:

Add legal requirements to strava receipts:

Today Strava receipts (that can be found under your profile settings - My account - Membership and then Resend last receipt / resend all receipts) include:

  • Name
  • Email
  • Date
  • Payment method
  • Retailer
  • Items purchased
  • Payment total

For a receipt to be considered legal in Sweden/europe further items must also be included:

  • VAT total (often with VAT rate)
  • Tax number

Best answer by Granola

Thanks for posting. If you're willing to submit a support ticket, an agent from our Community Management team would be able to generate an invoice for you. In the ticket, please make sure to mention that you need an invoice that includes a VAT.

Jan_Mantau
D
P

7 replies

Granola
Strava
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  • Granola
  • Strava
  • Answer
  • November 18, 2022

Thanks for posting. If you're willing to submit a support ticket, an agent from our Community Management team would be able to generate an invoice for you. In the ticket, please make sure to mention that you need an invoice that includes a VAT.

Jane
V
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  • villeit
  • Hub Starter
  • November 27, 2023

Same issue here. Would be nice to have it directly in the app or in Google Play store.

A
A
W
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  • wout
  • Hub Starter
  • November 30, 2023

How do I submit a support ticket?

A
Scout
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  • Scout
  • Strava Alumni
  • December 6, 2023

Hey @wout, 
Please send an email to  support@strava.zendesk.com to submit your request or inquiry. 

Cheers,Scout (she/her)STRAVA | Community Hub Team
Bryant
Community Manager
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  • BryantCommunity Manager
  • Community Manager
  • August 15, 2024

Update: Thank you for all providing this feedback. I want to inform you all that moving forward, we no longer accept requests to modify receipts. We understand this might be a disappointment and we will share this feedback with our team. We apologize for the inconvenience.Subscriptions purchases through the Strava website will include VAT information towards the bottom of the receipt (if purchase is applicable).


Subscription purchases through Apple, Google Play, PayPal, will need to be retrieved through it's separate platform. If you need assistance with retrieving a receipt for these purchases, please reach out to Apple, Google Play, or PayPal.Thank you for your understanding

KBryant24 | STRAVA | Community Hub Team
K
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  • Kalasmax
  • Hub Starter
  • August 23, 2024

I also want this!
I experienced the same issue when trying to apply my Strava subscription purchase as "wealth and wellness allowance" a.k.a. "friskvårdsbidrag" in Sweden.


A even better solution?:
Become an integrated partner with Benify which is a global market-leading platform for employee benefits.

Less hassle = more customers 😃 It's a win win?

L
A
L
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  • LångeTobbe
  • Hub Starter
  • January 28, 2025

I want this too.

If you put some effort on this you have lots of potential customers in Sweden.

(Unless you do it you won’t get them and will probably loose me too as a customer)

 

All I need is a proper receipt proofing the amount paid, date of transaction, for what, to whom (name and tax number) and then my employer will pay for my subscription. 

I think the situation is odd. When I pay for goods or services I always expect to get a receipt. I thought that was legally mandatory. I have Payed for my subscription via Strava’s homepage and I have looked but not found a receipt there.

A
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