Hey @KieranEdwards, 
Thanks for your post.  Unfortunately, we are currently unable to support these types of requests through our Community Hub. I'm going to send this over to our Support team who will be able to take a look at your account and this activity and figure out what's going on. 

If you have a similar question please submit a support ticket and we will investigate further.

I had the exact thing happened with my 5k and submitted a ticket also which I still have not heard anything back. Have they responded to you yet?

Hey @Michael_Anthony, 
Thanks for your post and sorry for the trouble. At this time, our team is handling a high volume of tickets and are doing their best to respond as quickly as possible. Thank you for your patience.