Dear Strava,
I am writing to express my concern regarding a recent charge to my account. I signed up for the 30-day free trial, but I was charged immediately.
I am not a native English speaker, and I may have misunderstood the terms of the trial. However, I feel this is misleading.
I would appreciate it if you could investigate this matter and provide a full refund.
Hey @RunningMan,
Thanks for your post and sorry for any confusion. Unfortunately, we are currently unable to support these types of requests through our Community Hub. I'm going to send this over to our Support team who will be able to help you out.
If you have a similar question please submit a support ticket and we will investigate further.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.