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This post has been escalated to our Support team for one of the following reasons: it requires sharing personal information, the intervention of an admin, or multiple exchanges. We may also escalate to our Support team if a topic is highly complex or technical.

나의 아이디가 잠겼습니다. / My ID has been locked.

이병호
Mt. Kenya

애플 로그인으로 스트라바를 로그인했었는데 현재는 삼성 핸드폰을 사용해서, 애플 로그인이 어렵습니다. 사용하던 아이디를 그대로 사용하고 싶은데 방법을 알려주세요.

모든 활동이 활성화된 상태에서 계정이 잠겨 있고 비밀번호를 변경하려고 했지만가능하지않다고 나옵니다.

 내 친구들이 내 활동을 볼 수 있기 때문에 내 이전 계정이 여전히 활성 상태라는 것을 알고 있습니다.

변경 가능하게 도와주세요.

TRANSLATION: I used to log in to Strava with Apple login, but now I'm using a Samsung phone, so Apple login is difficult. I would like to use the same ID I was using.

Please tell me how. My account is locked with all activity active and I tried to change my password but it says that's not possible. I know my old account is still active because my friends can see my activity. Please help me make this change.

1 ACCEPTED SOLUTION

Scout
Moderator Moderator
Moderator

Hey @이병호
Thanks for your post. We're going to send this over to our Support Team; they will be able to assist you with accessing your account. 

The Community Hub & Strava Support are two different platforms. The Hub is great for general questions and information while our Support team will handle questions that require account access.

Our Support Team will get back to you as quickly as possible. 


Cheers,
Scout (she/her)
STRAVA | Community Hub Team

View solution in original post

1 REPLY 1

Scout
Moderator Moderator
Moderator

Hey @이병호
Thanks for your post. We're going to send this over to our Support Team; they will be able to assist you with accessing your account. 

The Community Hub & Strava Support are two different platforms. The Hub is great for general questions and information while our Support team will handle questions that require account access.

Our Support Team will get back to you as quickly as possible. 


Cheers,
Scout (she/her)
STRAVA | Community Hub Team