changing email

[Crewie]

Hi, I need to change my email address as I am changing provider.

Every time I try, I get this message.

"Access to this account is temporarily suspended. Please try again later."

Why would my account access be suspended ?

Can you help ?

Crewie

[Scout · Accepted solution]

Hi @Crewie,
Thanks for your post. Strava has limits in place to prevent unauthorized changes to athlete accounts. 

It appears that during the process of attempting to change the email address on your Strava account, you provided the wrong password enough times to encounter a limit. While I am unable to lift the limit you have run into, you should be able to change your email address after 24 hours. We’re continuing to evaluate our rate limits and I will relay this information to the appropriate team. If you continue to have issues, please submit a support ticket and we will investigate further.

[Crewie]

Thanks, Yes, I did enter the wrong password (an uppercase letter instead of a lowercase one). I will wait patiently until tomorrow and try again.

Cheers

Crewie.