Demande urgente de remboursement pour abonnement Strava renouvelé par erreur/Urgent refund request

[Morel05]

Good morning,

I am contacting you to request a refund regarding an annual Strava subscription that was automatically renewed.

A month ago, my friend Marin offered me to take advantage of the free one-month subscription to Strava. I accepted and added my credit card to benefit from this free trial. However, today I was charged €60 for an annual subscription that I did not want to renew.

I am a minor and this purchase was made in error. This amount represents a significant portion of my savings, which took me almost two years to accumulate. I did not intend to continue with the paid subscription and would like to request a refund.

Thank you in advance for your understanding and help in resolving this situation quickly.

Awaiting your reply,
Sincerely,
Dimitri Morel of Arleux

[Scout · Accepted solution]

Hey  @Morel05 , 
Thanks for your post. Unfortunately, we are currently unable to support these types of requests through our Community Hub. I'm going to send this over to our Support team who will be able to help you out.

If you have a similar question please submit a support ticket and we will investigate further.