How long does it take for strava support to recover a deleted activity?

[lillystoe]

Hello:)) A few days ago I accidentally deleted a hike that was very important to me. Because there is no way to recovered deleted activities on strava yourself yet, I contacted the support team (ticket #3031177) but haven’t gotten a response yet. Does anybody know how long the process usually takes? Thank you!!

[Scout · Accepted solution]

Thanks for posting! We do our best to answer our support emails as quickly as possible and we do offer expedited support for our subscribers. Our team is currently handling a high number of support tickets. Your open support ticket; #3031177 will be handled by our Support team as soon as possible. Thank you for your patience!

Please note that if your activity was discarded before it was uploaded we cannot retrieve the information. If the activity was saved and then deleted, you can submit a support ticket (as you have done) to see if we can restore the activity. If you delete an activity synced from a third-party device, you can download the original file from that service and manually import it here.