cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

The Hub is now in read-only mode as we make improvements to the Hub experience. More information is available here.

This post has been escalated to our Support team for one of the following reasons: it requires sharing personal information, the intervention of an admin, or multiple exchanges. We may also escalate to our Support team if a topic is highly complex or technical.

Locked out over 24 hours

joe121212
Mt. Kenya

I was trying to signin after being off Strava for a while and could not remember the password. I finally found it and changed the password but it still doesnt let me in. Its been over 24hours. I emailed support and cant get a response. Not sure what to do at this point. 

1 ACCEPTED SOLUTION

Scout
Moderator Moderator
Moderator

Hello @joe121212
Thanks for your post and sorry for the trouble! We understand the importance of you gaining access to your account. Since we need some sensitive information that should not be shared publicly, this will need to be handled by our support team. I've sent this over to our Support team; they will be able to help you out.

If you have a similar question please submit a support ticket and we will investigate further.


Cheers,
Scout (she/her)
STRAVA | Community Hub Team

View solution in original post

1 REPLY 1

Scout
Moderator Moderator
Moderator

Hello @joe121212
Thanks for your post and sorry for the trouble! We understand the importance of you gaining access to your account. Since we need some sensitive information that should not be shared publicly, this will need to be handled by our support team. I've sent this over to our Support team; they will be able to help you out.

If you have a similar question please submit a support ticket and we will investigate further.


Cheers,
Scout (she/her)
STRAVA | Community Hub Team

Ready, Get Set, Go!

Welcome to the Community - here is your guide to help you get started!


Know how to use Community


Understand Community Settings