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07-21-2024 04:27 AM
My record from zepp os not synchronize to strava, how to fix that
Solved! Go to Solution.
07-21-2024 03:02 PM
Hey @Raffasya_za,
Thanks for your post. Generally, when encountering sync issues we suggest reaching out to Zepp support. This is because those activities are pushed to us from Zepp's cloud service and we have no insight into their system.
However, I can offer some suggestions:
Please note, doing the next two steps will mean the unsynced activity will not upload and you will need to upload it manually (see export instructions below).
If you continue to have issues after 24 hours you can export a GPX copy of your activity and upload it manually:
If you continue to have issues with syncing, please reach out to Zepp support directly. Please be sure to include a screenshot of the activities that you can see on Zepp but not on Strava.
07-21-2024 03:02 PM
Hey @Raffasya_za,
Thanks for your post. Generally, when encountering sync issues we suggest reaching out to Zepp support. This is because those activities are pushed to us from Zepp's cloud service and we have no insight into their system.
However, I can offer some suggestions:
Please note, doing the next two steps will mean the unsynced activity will not upload and you will need to upload it manually (see export instructions below).
If you continue to have issues after 24 hours you can export a GPX copy of your activity and upload it manually:
If you continue to have issues with syncing, please reach out to Zepp support directly. Please be sure to include a screenshot of the activities that you can see on Zepp but not on Strava.
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