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Egle1 · yesterday

Please help me!

I was using my free trial and after not using app I deleted my account but Strava still charged me 49,99 euro.!

please help me back my money, because I can even use this app

Scout · yesterday

Hello @Egle1,

Thanks for your post. We understand the importance of your refund. Since we need some sensitive information that should not be shared publicly, this will need to be handled by our support team. I'm going to escalate this post over to our Support team who will be able to help you out.

If you have a similar question please submit a support ticket and we will investigate further.

Cheers,
Scout (she/her)
STRAVA | Community Hub Team

View solution in original post

Scout · yesterday

Hello @Egle1,

Thanks for your post. We understand the importance of your refund. Since we need some sensitive information that should not be shared publicly, this will need to be handled by our support team. I'm going to escalate this post over to our Support team who will be able to help you out.

If you have a similar question please submit a support ticket and we will investigate further.

Cheers,
Scout (she/her)
STRAVA | Community Hub Team

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