Statistiques des clubs / Club statistics

[touboulic]

Bonjour tout le monde, j’ai déjà posé cette question sur le centre d’aide Strava, mais je n’ai pas eu la réponse. Quelqu’un peut-il me dire pourquoi mon cumul de kilomètres de cette semaine n’est pas identique dans les statistiques de mes clubs par rapport à celui de mon profil,merci

TRANSLATION: Hello everyone, I asked this question before on the Strava help center, but I didn't get the answer. Can anyone tell me why my cumulative kilometers for this week are not identical in my club statistics compared to those in my profile, thank you

[Scout · Accepted solution]

Hey @touboulic, 
Thank you for the post. This inquiry will need to be handled by our support team. They will be able to view your account and find out what is going on. I see your open support ticket, #2940217, our team will respond to you as soon as possible. 
Thank you for your patience!

[Scout · Accepted solution]

Update from support:  Our support team noted that any activity that includes data where your Rouvy 'Reality Level' settings are not at 100% in order to reduce gradients or difficulty will have segments automatically excluded. This is the intended functionality in accordance with Rouvy and our own leaderboard system.

[Scout · Accepted solution]

Hey @touboulic, 
Thank you for the post. This inquiry will need to be handled by our support team. They will be able to view your account and find out what is going on. I see your open support ticket, #2940217, our team will respond to you as soon as possible. 
Thank you for your patience!