10-16-2023 01:48 PM - last edited on 10-17-2023 06:38 AM by Scout
10-17-2023 11:58 AM
Hey @Tiberiu,
Thanks for reaching out and sorry for the trouble. Please try turning your phone completely off then on and turning your location services off then on. Location services are located in settings > privacy > location services (turn off/on).
Also, sometimes GPS data quality can be improved by simply giving your phone more time to acquire satellites prior to starting your activity. For more tips on how to improve your GPS quality see our article on Troubleshooting GPS issues.
If you still have issues, please submit a support ticket and we will investigate further.
10-17-2023 11:58 AM
Hey @Tiberiu,
Thanks for reaching out and sorry for the trouble. Please try turning your phone completely off then on and turning your location services off then on. Location services are located in settings > privacy > location services (turn off/on).
Also, sometimes GPS data quality can be improved by simply giving your phone more time to acquire satellites prior to starting your activity. For more tips on how to improve your GPS quality see our article on Troubleshooting GPS issues.
If you still have issues, please submit a support ticket and we will investigate further.
Welcome to the Community - here is your guide to help you get started!