Subscription purchase not active

[joshbantz]

Hello - 

My ticket number is #3034516.  I have not heard back from support and am looking for some help.  I purchased a subscription (and have had my credit card charged), but it is not showing up on my main strava account.  I think it has something to do with using apple pay and the e-mail on my apple pay is an old strava account.  Any help would be great!

[Scout · Accepted solution]

Hey @joshbantz, 
Thanks for your post and sorry for the trouble. Unfortunately, we are currently unable to support these types of requests through our Community Hub.

We do our best to answer our support emails as quickly as possible and we do offer expedited support for our subscribers. Our team is currently handling a high number of support tickets. Your open support ticket, #3034516, will be handled by our Support team as soon as possible. Thank you for your patience!