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Support Response Time

ckv6595
Mt. Kenya

What is the current approximate Strava support response time to review an open request? I have a Request #3039652 that I initiated more than 3 days ago. 

1 ACCEPTED SOLUTION

Lola
Moderator Moderator
Moderator

@ckv6595 thanks for reaching out! Our Support team is looking into this. Please let us know if you have any more questions! 


Lola
(She/her)
STRAVA | Community Hub Team

View solution in original post

2 REPLIES 2

Lola
Moderator Moderator
Moderator

@ckv6595 thanks for reaching out! Our Support team is looking into this. Please let us know if you have any more questions! 


Lola
(She/her)
STRAVA | Community Hub Team

cy-linder
Superuser
Superuser

Hi @ckv6595,

my personal experience with STRAVA support ist about 1 to 2 days. But as I am not a STRAVA employee I hope one of STRAVAs team may help you.

@Marya, @Lola, @Jane, @Bryant: Can someone you assits in this matter? Thanky in advance.

Cheers
Uli

https://www.strava.com/athletes/62919839